Director of Outlets

Lotte Hotel Americas • Seattle, WA

14d

About The Position

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

Purpose of position

Reporting to the Hotel Manager, the Director of Outlets leads front-of-house operations for Charlotte Restaurant, Lounge, Private Dining, and In-Room Dining. This senior leadership role ensures consistently elevated service, refined guest experiences, and strong financial performance while maintaining a strong, hands-on on-floor presence to coach teams, enforce standards, engage with guests, and drive real-time operational excellence. The Director oversees beverage programs, team development, and daily execution, aligning with the hotel’s luxury standards, brand integrity, and departmental goals.

Requirements

• Proven experience in a senior food and beverage leadership role (e.g., Senior F&B Manager, Restaurant Manager, or equivalent) in a luxury hotel setting.
• Strong front-of-house focus with exceptional knowledge of luxury service standards, beverage programs (including mixology and wine), guest experience elevation, and Forbes guidelines.
• Demonstrated leadership skills to inspire, hire, onboard, train, manage performance, and develop high-performing teams.
• Excellent organizational, communication, interpersonal, and problem-solving abilities.
• Proficiency in managing multiple priorities in a fast-paced luxury environment, including scheduling, inventory/ordering, and labor optimization.
• Commitment to upholding the highest standards of service excellence, hygiene, and professionalism.
• Must be able to maintain consistent floor presence and work flexible schedules, including weekends, holidays, and varying shifts.

Responsibilities

• Oversee front-of-house operations for Charlotte Restaurant, Lounge, Private Dining, and In-Room Dining, ensuring seamless daily execution, high service standards, and compliance with health, safety, and sanitation regulations.
• Lead, mentor, and develop the restaurant and lounge team, fostering a positive, collaborative, and motivated work environment while supervising and supporting the F&B Managers (restaurant, lounge and private dining rooms).
• Handle hiring, onboarding, and performance management for front-of-house staff, including recruitment, new hire orientation, ongoing training, performance reviews, coaching, and development planning to build a high-performing team.
• Develop and implement comprehensive training programs and Standard Operating Procedures (SOPs) to maintain consistent service quality, operational efficiency, and luxury/Forbes-level standards.
• Drive guest experience excellence by maintaining exceptional dining and lounge service, addressing feedback promptly, personalizing interactions, and elevating the overall guest journey through anticipatory and detail-oriented service.
• Oversee beverage menu development and innovation, incorporating trends, guest preferences, and mixology/wine expertise to keep offerings fresh, appealing, and revenue-driving.
• Manage ordering, inventory control, supplier negotiations, stock levels, waste minimization, and cost optimization to support profitability and operational efficiency.
• Oversee staff scheduling, attendance tracking, and labor cost management to ensure adequate coverage, optimal staffing, and effective payroll processes.
• Collaborate with marketing to conceptualize and execute promotional programs, unique events, and engaging concepts that enhance brand presence, drive traffic, and increase revenue.
• Oversee private dining and special event operations, ensuring flawless execution and high guest satisfaction.
• Monitor operational performance, identify improvement opportunities, stay abreast of industry trends, and implement best practices to support business growth.
• Be highly visible and present on the floor during key service periods to coach teams, enforce standards, engage with guests, and maintain real-time operational excellence.
• Perform other reasonable job duties as requested by the Hotel Manager or senior leadership.
• Monitor operational and financial performance, analyze key metrics (e.g., covers, average check, costs, guest feedback scores), identify improvement opportunities, stay abreast of industry trends, and implement best practices to support departmental growth and award retention
• Other tasks as assigned by Senior Management

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Paid time off, paid holidays, and wellness days.
• 401(k) retirement plan with company match.
• Complimentary meals and hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed