Director of Outlets
About The Position
The Director of Outlets oversees all food and beverage outlets within the hotel which may include may include high-volume restaurants, lounges, coffee bars, or banquet facilities. Responsibilities Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house. Develop and recommend the budget, concepts and objectives and manage within those approved plans. Implement and maintain food & beverage sales/marketing programs. Direct and oversee development of employees. Hire, train, empower, coach and counsel, performance and salary reviews. Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations. Coordinate outlet operations with other hotel departments to ensure efficient guest service. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality Implement procedures to increase guest and employee satisfaction. Exercise quality control for both food and beverage. Maintain brand standards of service and ensure their implementation. Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards. Strive to score 95 and above in outlets during State Health inspections. Stay current with Food and Beverage Market trends. Other duties assigned by the Leader.
Requirements
- Bachelor’s degree in Hospitality or Restaurant Management.
- Minimum 2 years’ experience of multiple outlet leadership experience.
- Must have TIPS and Food Safety certifications.
- Sucessful completion of a criminal background check is required prior to employment.
Responsibilities
- Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house.
- Develop and recommend the budget, concepts and objectives and manage within those approved plans.
- Implement and maintain food & beverage sales/marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
- Coordinate outlet operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction.
- Exercise quality control for both food and beverage.
- Maintain brand standards of service and ensure their implementation.
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards.
- Strive to score 95 and above in outlets during State Health inspections.
- Stay current with Food and Beverage Market trends.
- Other duties assigned by the Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Director
