Director of Outlets

Loews Hotels•Arlington, TX

About The Position

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space. Job Specifics Works with department managers to establish staffing requirements for all departments within the Food and Beverage Division Approves all policies and procedures developed by the respective managers for the operation of the food and beverage outlets Interviews, selects, trains, appraises, coaches, counsels and disciplines all food and beverage management personnel according to Loews standards Follows New Hire Training an on-going Star Service Competency in accordance with hotel policy Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance Management, inventory control, pricing of all food and beverage menus Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events Conducts departmental meetings as required to communicate effectively with all department managers to ensure that they are kept current on pertinent hotel information and activities Works with Purchasing Manager, Executive Chef and outlet managers to establish appropriate par level for all inventories so as to support forecasted activity without experiencing stock-out or excessive on-hand situations Ensures security and proper use and control of operating supplies and equipment for all Food and Beverage departments Works with Executive Chef, and outlet managers to improve existing menu’s and develop new menu’s as the need arises accordance with hotel standards Interviews, trains, praises, coaches, counsels, and disciplines according to Loews Hotels standards Executes emergency procedures in accordance with hotel standards Notifies appropriate individuals of any problems or unusual matters of significance Attends all appropriate hotel meetings and training sessions Is polite, friendly, and helpful to guests, employees, and management Promotes and applies teamwork skills at all times Complies with all hotel standards, policies, and rules Complies with safety regulations and procedures Remains current on hotel information and changes

Requirements

Thorough knowledge of all aspects of food and beverage planning, production, presentation/service, control
Ability to envision/create new menu selections and menus that compliment the theme of the various restaurants, beverage outlets, or group functions
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest service criteria
Effective management, leadership, organizational and communication skills
Ability to work flexible schedule to include weekends and holidays
Bachelors degree or higher in Food Service Management, Culinary Arts or Hospitality Management
Six to eight years of progressive management experience in large, up-scale, high volume, multi-outlet hotel environment, three to five years as Director

Responsibilities

Works with department managers to establish staffing requirements for all departments within the Food and Beverage Division
Approves all policies and procedures developed by the respective managers for the operation of the food and beverage outlets
Interviews, selects, trains, appraises, coaches, counsels and disciplines all food and beverage management personnel according to Loews standards
Follows New Hire Training an on-going Star Service Competency in accordance with hotel policy
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
Management, inventory control, pricing of all food and beverage menus
Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events
Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events
Conducts departmental meetings as required to communicate effectively with all department managers to ensure that they are kept current on pertinent hotel information and activities
Works with Purchasing Manager, Executive Chef and outlet managers to establish appropriate par level for all inventories so as to support forecasted activity without experiencing stock-out or excessive on-hand situations
Ensures security and proper use and control of operating supplies and equipment for all Food and Beverage departments
Works with Executive Chef, and outlet managers to improve existing menu’s and develop new menu’s as the need arises accordance with hotel standards
Interviews, trains, praises, coaches, counsels, and disciplines according to Loews Hotels standards
Executes emergency procedures in accordance with hotel standards
Notifies appropriate individuals of any problems or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Is polite, friendly, and helpful to guests, employees, and management
Promotes and applies teamwork skills at all times
Complies with all hotel standards, policies, and rules
Complies with safety regulations and procedures
Remains current on hotel information and changes