Director of Outlets, Residential

Four Seasons Hotels and Resorts • Naples, FL

10d

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the Role The Director of Outlets, Residential will oversee operations at both the Residents’ Beach House—our exclusive, clubhouse-style restaurant with an approachable menu—and Cova, an Italian trattoria crafted specifically for our residents. This leader will ensure exceptional execution, service excellence, and the creation of memorable dining experiences across both venues.

Requirements

• College degree, preferably specializing in hotel/restaurant management, or equivalent experience.
• Two to three years of previous experience in a supervisory or assistant manager position in Food & Beverage.
• Strong leadership and conflict-resolution skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and SOPs.
• Ability to operate computer equipment and other F&B systems.
• Ability to read, write, and speak English.
• A flexible schedule with the ability to work all shifts, weekends, and holidays (day and evening).

Responsibilities

• Be a part of the pre-opening Residential team!
• Oversee and direct daily operations for both the Residents’ Beach House and Cova, ensuring a consistent and elevated Four Seasons experience across all residential dining outlets.
• Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, ensuring adherence to cultural and service standards.
• Contribute to long-range strategic planning and operational success.
• Maintain a strong presence across all outlets, providing team recognition, fostering positive resident interactions, and addressing concerns, complaints, or special requests with professionalism and care.
• Ensure the quality, consistency, and presentation of all food items and beverages, with expertise in wine and spirits in settings that span breakfast, lunch, and dinner service.
• Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists for both restaurants, ensuring high product quality at a fair price.
• Manage labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices.
• Regularly inspect the physical condition and equipment of all outlets, recommending and implementing improvements to uphold operational and aesthetic standards.
• Assist with the service of beverages to residents and guests, ensuring prompt and professional delivery.
• Support the seating and flow of guests to create a warm, organized, and welcoming arrival experience.
• Assist with the cleaning and maintenance of operational areas to ensure a clean, safe, and inviting environment for both residents and team members.

Benefits

• Lucrative salary!
• Market-leading benefits package including Medical, Dental, Vision, and 401K with employer matching—all starting at 30 days!
• Time-off plans starting on the day of hire!
• An opportunity to be part of a cohesive team in an inclusive environment!
• Complimentary and discounted Four Seasons stays around the world!
• Wellbeing and mental health initiatives companywide!
• A workplace that embraces and promotes diversity!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager