Director of Outbound Product Management, AI Platform

ServiceNow•San Diego, CA

32d

About The Position

ServiceNow is transforming into the world's leading AI-native enterprise platform company. Our products span technology, employee, and customer workflows, industry solutions, AI Agents, AI platform capabilities, and a rapidly expanding data and analytics fabric-all powered by a single platform, single data model, and single code base. As ServiceNow enters its next growth chapter, we must shift from talking about products to leading with portfolio narratives - unified, AI-native, solution-centric stories that show customers why we win. The Director of Product Management for the AI Platform will help lead this transformation - driving world-class product enablement and evangelism across the entire ServiceNow ecosystem. We need someone that is an action-oriented leader who can execute the go-to-market strategy, deliver enablement that bring the story of the platform to life, and own the customer-facing platform value proposition narrative. You must be able to thrive as a leader as well as drive relationships across our GTM partners to understand what our customers are trying to achieve and how we build our demos, stories, and go-to-market strategy to reflect that.

Requirements

Bachelor's degree (or equivalent experience)
8+ years of experience in business service process management/development/consulting
5+ years of experience in the implementation, use, and deployment of the ServiceNow platform
4+ years of experience in driving product sales and enablement
2+ years of experience in leading cross-functional, matrix organizations driving business goals
Very strong written and oral communication skills
Excellent people skills to interact with staff, colleagues, cross-functional teams, partners, and customers

Responsibilities

Direct the at-scale enablement within the ServiceNow ecosystem (internal, partner, and customer) around ServiceNow personas to drive adoption.
Work with Inbound and Outbound Product Management leaders to synthesize ecosystem feedback and influence future product roadmap for the ServiceNow Platform.
Work with stakeholders across ServiceNow to ensure successful launch of new products, features, and solutions related to the ServiceNow platform as part of ServiceNow's go-to-market process.
Create a standard approach for enablement across the ServiceNow ecosystem as it pertains to ServiceNow platform technologies and personas.
Develop and direct content creation strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data (First Value Definition) to identify and address content gaps.
Actively participate in the development of demo narratives related to personas to ensure alignment and consistency across ServiceNow Platform technologies and solutions.
Build and manage a team of managers and individual contributors working towards the GTM and demo goals of the BU