Director of Orthodontics

Great Expressions Dental Centers•Southfield, MI

About The Position

The Director of Orthodontics is responsible for providing operational leadership, direction and administration of GEDC Ortho Practices, ensuring operational and financial effectiveness through its Ortho Strategy Managers, Operation Managers (OMs), Ortho Treatment Coordinators, PCs and Dental Assistants; including partnership with Clinical Partners and Divisional Vice Presidents, Dental Office Operations in provider hiring, placement and relocation, and evaluation of providers from an operational perspective. The Director of Orthodontics goal is to improve the financial health of the dental practices through focus on delivering Ortho/Invisalign Consults, Ortho/Invisalign Conversion Rate and Ortho/Invisalign Starts. The Director of Orthodontics is responsible for recruiting and developing the best talent. As an expert in all GEDC systems, the Director of Orthodontics will be able to identify issues within a practice by monitoring schedules and key reports and then coach and train staff in the region to correct the situation. To succeed, the Director of Orthodontics must leverage their teams by ensuring a better outcome of their daily operations. Additionally, the Director of Orthodontics will work closely with Divisional Vice Presidents, Dental Office Operations (DVPOs), Clinical Partners (CPs), Ortho Strategy Managers and Directors of Operations towards strategizing and restructuring schedules as needed and ensuring GEDCs balance due process is followed at every Ortho location.

Requirements

Extensive, multi-site Ortho experience is a must have.
Proven track record of developing highly productive working relationships through mentoring and training
Strong computer skills including: Microsoft Office and other business analytics systems
Superior customer services skills and successful record of customer relations management
Excellent written and interpersonal communication skills
Ability to work independently and professionally in a fast past environment
Experience with managing budgets and delivering information from P&L statements and delivering strong results and growth
Track record of successfully resolving a variety of level of conflicts across the organization and fixing troubled situations
Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
Successful record of managing multiple projects with correct prioritization and time management skills
Ability to manage and properly communicate to providers
Ability to develop metrics to examine productivity and lead to a better understanding of needs for expansion.
Ability to travel.
10+ years of experience within operations management
3-5 years supervisory experience of leading teams

Responsibilities

Consistently reviews providers’ schedules and the operational trip wires to identify weaknesses and opportunities for improvement within each individual office and compliance to GEDC protocols
Establishes weekly calls with regional management to review operational strengths and coach on operational weaknesses.
Acts in conjunction with the CPs and VPOs to communicate operational protocols to the providers and with the understanding of what the provider requires to succeed.
Analyzes monthly productivity metrics, establishes overall ortho budgets and recommends areas for expansion.
Constructs Ortho traditional and Invisalign budgets and ensures the success of both.
Participates, with CPs and VPOs, in the interview process of Orthodontic candidates.
Ensures the team is compliant with financial policies as balance due process, auto pay and Ortho compliance.
Enforces and monitors the two-way referral process.
Understands how to read, explain and manage the P&L statements and all Ortho specific reports.
Trains Ortho team members on Great Expressions’ customer service principles to help ensure patient flow and satisfactory experience.
Re-structures schedules as needed.
Evaluates local marketing opportunities that could benefit the Ortho LOB.
Travel is required.