Director of Organizational Resilience

Texas Children's Careers-posted 14 days ago
Full-time • Director
Houston, TX
5,001-10,000 employees
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Texas Children’s is seeking an experienced and strategic Director of Organizational Resilience to advance our enterprise-wide resilience strategy and lead system-level Business Continuity and Emergency Management programs. Reporting to the Senior Vice President for Facilities Operations, this leader plays a critical integrator role across the system—driving readiness, shaping risk mitigation strategies, and strengthening operational continuity for all areas of Texas Children’s. The Director provides executive-level strategic support, manages cross-functional initiatives, and serves as a primary back-up to the SVP of Facilities Operations during crisis events. This individual must bring strong executive presence, the ability to influence senior leaders, and a proactive, systems-thinking approach to leading enterprise programs in a complex healthcare environment.

  • Support executive leadership in the continued development and maturation of the Organizational Resilience and Emergency Management program.
  • Serve as a strategic advisor and trusted partner to senior leadership—guiding mitigation actions, shaping resilience investments, and informing operational risk decisions.
  • Provide leadership continuity as the designated back-up to the SVP of Facilities Operations.
  • Coordinate closely with department leadership to uphold governance standards, evolve enterprise resilience frameworks, and drive continuous program improvement.
  • Represent the resilience function in executive forums and strategic planning discussions.
  • Lead cross-departmental efforts to identify synergies, close gaps, and optimize system-wide resilience.
  • Provide leadership during crisis events, including response coordination, mitigation efforts, and post-event analysis.
  • Implement the Incident Command Structure as directed by senior leadership.
  • Serve as Liaison Officer or other command roles during emergencies.
  • Regularly participate in the on-call rotation for System Crisis Management.
  • Prepare comprehensive After Action Reports (AARs) and oversee implementation of mitigation actions.
  • Provide strategic direction for Business Continuity programs across Texas Children’s, ensuring alignment with CMS, Joint Commission, and other regulatory standards.
  • Develop and maintain relevant policies, procedures, and training programs.
  • Facilitate the development and maintenance of Business Continuity Plans (BCPs) for critical sites and functions.
  • Lead organization-wide training, education, and BCP exercises to embed a culture of readiness.
  • Report Business Continuity program status and metrics to Executive Council.
  • Partner with Information Systems on application recovery and alignment of technology resilience with business needs.
  • Advance resilience tools, dashboards, and technology platforms through collaboration with technology, data, and operational teams.
  • Direct the Emergency Management program, serving as chair of the Emergency Management Committee.
  • Develop and review emergency preparedness and response policies and procedures.
  • Oversee strategic planning, educational programs, and organization-wide drills.
  • Support Executive Council on emergency management priorities and performance.
  • Act as a liaison to Incident Command Centers during emergencies.
  • Lead physical threat risk assessments (e.g., extreme weather, power outages, flooding) and drive mitigation strategies.
  • Represent Texas Children’s in: Regional Healthcare Preparedness Coalition, South East Texas Regional Advisory Council, Radiation Injury Treatment Network
  • Engage with external partners and industry groups to advance system preparedness and best practices.
  • Complete timely performance appraisals for direct reports.
  • Ensure onboarding and orientation of new staff within required timelines.
  • Develop and modify job descriptions as needed.
  • Maintain performance planning documents, action plans, and departmental goals.
  • Advanced knowledge of: Joint Commission and CMS Emergency Management requirements, Incident Command System (ICS); Healthcare ICS preferred, Emergency Notification Systems (e.g., MIR3, Everbridge, SendWordNow), Fusion Risk Management software, SharePoint and Microsoft Office (Excel, PowerPoint, Word)
  • Exceptional executive communication and presentation skills.
  • Ability to lead enterprise-level initiatives, influence senior stakeholders, and manage complex cross-functional programs.
  • Bachelor’s degree required
  • Certified Business Continuity Professional (CBCP) – DRII OR Certificate of the Business Continuity Institute (CBCI) – BCI (At least one required)
  • 10 years of experience managing business continuity or disaster recovery programs, including 3 years of management/supervisory experience (required)
  • Master’s degree preferred in business management, healthcare emergency management, crisis management, or related field
  • Hospital-based emergency management experience (preferred)
  • Joint Commission experience (preferred)
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