Director of Operations

WGA Legacy Property Management • Brandon, FL

106d

About The Position

The Director of Operations oversees the daily operations of a group of A-B Class properties, developing financial and business strategies related to organizational property ownership. This role includes overseeing maintenance, asset management, accounting, human resources, and marketing functions. The Director provides input to strategic decisions affecting the functional area of responsibility, develops budgets, and reviews financials. They are responsible for managing up to 10 Property Managers, ensuring properties are financially sound and well-maintained. The Director reports to the Asset Manager but is also accountable to the CEO and Director of Compliance to optimize procedures and operations.

Requirements

• Minimum of 5 years of supervisory experience with multiple properties.
• Working knowledge of applicable local and federal housing laws.
• Knowledge of property maintenance, property marketing, and financial aspects of property management.
• Knowledge of employment laws related to equal opportunity, hiring, training, promotion, evaluation, and termination.
• Strong supervisory, personnel management, and organizational skills.
• Ability to delegate and communicate property management policies and procedures.
• Computer literate with proficiency in Word, PowerPoint, and Excel.
• Experience with Resman-property management software.
• CAM HAA Certification required; CAPS HAA preferred.
• Excellent communication (verbal and written), problem-solving, decision-making, interpersonal, and time management skills.
• Ability to work under pressure, meet deadlines, and multitask.
• Must travel to all company locations to manage the property portfolio.
• Ability to handle shifting and multiple priorities in a fast-paced, growth environment.
• Commitment to the company's goals and philosophy.
• Comfortable working directly with the ownership of the assets.
• Willingness to fill and provide coverage in different roles as required.
• Ability to maintain asset performance during repositioning and heavy rehabs.

Responsibilities

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.
• Performs timely performance evaluations on supervised employees and assists Property Managers with site-level employees.
• Monitors, assists, and makes recommendations to improve property operations.
• Reviews occupancy status, recommends rent schedules, and prepares rent increase requirements for governing agencies.
• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures.
• Oversees the resolution of resident relation issues.
• In direct charge of recruiting for all operational positions.
• Inspects properties to ensure the highest standards are maintained.
• Evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations.
• Conducts periodic inspections of vacant apartments for market-ready condition.
• Assists in or develops corrective programs to ensure the physical and fiscal well-being of the apartment communities.
• Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports.
• Reviews and approves expenditures within specified budgetary guidelines.
• Negotiates and/or evaluates contracts with vendors and makes recommendations.
• Prepares and conducts monthly portfolio meetings with all property personnel.
• Establishes ongoing working relationships with lenders and regulatory agency personnel.
• Assists in the development and implementation of property management training programs.
• Reviews, implements, and optimizes marketing plans for each property.
• Analyzes existing company procedures and provides suggestions.
• Establishes SOP and company procedures rollout and training.
• Holds team accountable.
• Establishes an operational plan to meet proforma performance for each asset and reviews it quarterly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree