Director of Operations

R.R. Donnelley & Sons-posted 4 months ago
$116,500 - $186,500/Yr
Full-time • Manager
Hebron, OH
Printing and Related Support Activities
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The position plans, directs, and manages the activities and personnel engaged in facility operations of Hebron & Lancaster RRD by implementing strategies to manage departmental operations; assist in developing a operations staff of first line supervisors; implementing strategies to manage the delivery of operations services that exceed customer expectations with minimal shrinkage; developing support operations, supporting equipment and personnel; analyzing customer satisfaction surveys; assist in evaluation of new automated facility operations management systems and enhancement of existing systems; managing operations budgets and contributing to the total team effort.

  • Lead, coach, mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done.
  • Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of facility operations priorities and to identify shortfalls that could impact departmental mission.
  • Establish review of new customer facility operations standards and identify plan for implementation of new and/or revised policies and/or procedures to meet and exceed customer expectations.
  • Manage facility operations continuous improvement goals by reviewing direct reports performance as well as monitoring current year performance.
  • Lead intra-departmental teams in review of processes to improve facility operations functions; proactively seeking customer requirements and comments on quality of service.
  • Develop facility operations management training, coaching, and evaluating the performance of all the direct report for departmental operations.
  • Oversee and supervise the Facilities Coordinator, Industrial Engineer, Production and Warehouse Management and System Maintenance Technicians.
  • Work with the Site Manager to ensure that incoming work fits the facility capabilities and is processed correctly to issue proper billing.
  • Analyze division or department budget requests to identify areas in which reductions can be made, and allocates operating budget.
  • Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
  • Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
  • Conduct performance appraisals for direct reports in a timely manner.
  • Develop, communicate and maintain appropriate career development plans for all direct reports.
  • Perform other duties assigned by management representatives within the scope of responsibility and the requirements of the job.
  • Travel between Hebron and Lancaster Ohio RRD locations regularly and as needed.
  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of facility operations supply chain management systems and capable of learning how such automated systems function.
  • Knowledge of facility operations supply chain management planning techniques.
  • Knowledge of budgeting methods and systems.
  • Knowledge of leadership, managerial, and supervisory techniques and principles.
  • Skill in performing detailed work in an accurate and organized manner.
  • Skill in effective oral and/or written communication.
  • Skill in conflict resolution.
  • Skill in using Microsoft Excel, PowerPoint, E-Mail, Word and Internet Explorer.
  • Ability to communicate well with employees at all levels of responsibility.
  • Bachelor's Degree in Business, Industrial Management, Engineering, Graphic Arts or related field, or equivalent years of experience.
  • Minimum of 5 years diversified management experience within the printing industry with proven success in leading a facility.
  • Excellent knowledge of managing full facility P&L.
  • Continuous improvement / Lean skills preferred.
  • Medical, dental, and vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with company match
  • Life insurance and other voluntary supplemental insurance coverages
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Employer/partner discounts
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