Director of Operations

EmployU, Inc•Winter Springs, FL

About The Position

At employU, our culture is EPIC. It’s not just a buzzword; it’s how we show up every day for our team and the community we serve. employU Values Statement — EPIC Empowerment – We give every person the tools, support, and confidence to chart their own career path. Passion – Energy and enthusiasm drive us to exceed expectations and change lives. Integrity – Honesty, transparency, and ethical decision-making guide everything we do. Commitment – We invest in long-term partnerships with clients, employers, and one another to ensure shared success. Looking for meaningful work with a team that lives its values? You’ll fit right in at employU. Join our team! A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance—this is what you can expect working at employU. Our team works within the disability community to empower our customers with the knowledge, connections, and confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those seeking career advancement. POSITION SUMMARY The Director of Operations manages the organization’s daily business activities such as managing resources, developing and implementing operational plans, and ensuring that procedures are carried out properly. Additionally, the Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. The Director of Operations assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible. The Director of Operations is responsible for ensuring strong internal infrastructure through oversight of the organization’s Administrative/Operations Support, IT, and Relationship Management functions. This role ensures systems, processes, and support teams are aligned with organizational priorities and that internal operations support the overall mission and strategic plan. This role also supports the organization’s Traction by ensuring alignment with the Accountability Chart, contributing to departmental and organizational Rocks, and owning key Scorecard metrics.

Requirements

Bachelor’s Degree in related field required; Master’s Degree in related field preferred.
Minimum of three years’ experience in a leadership role, preferably in a nonprofit environment; experience working with Vocational Rehabilitation preferred, or other relevant experience.
Proficient with Microsoft Suite, Adobe, and web-based database systems; experience with CRM systems required; knowledge of data analysis software.
Excellent leadership and organizational abilities.
Superior knowledge of industry regulations and operational guidelines.
Proven knowledge of performance evaluation metrics in a business setting.
Outstanding negotiation skills.
Excellent interpersonal, written, and oral communication skills.
Demonstrated success innovating solutions to increase productivity and profitability.
Must have reliable transportation, a valid driver’s license, auto registration, and state minimum auto insurance coverage of $10,000 property damage liability/$10,000 personal injury liability.
Must have own computer, printer, smartphone with data plan, and high-speed internet

Nice To Haves

Master’s Degree in related field preferred.
experience working with Vocational Rehabilitation preferred

Responsibilities

Defines, implements, and revises operational policies and guidelines for the organization.
Oversees the organization’s internal operations to ensure systems and processes support efficiency, compliance, and service excellence.
Provides direct leadership and oversight of the Operations Support Team, ensuring the team effectively supports organizational needs, workflows, and daily business operations.
Provides oversight of the organization’s IT Team, ensuring appropriate technology systems, troubleshooting processes, security practices, and vendor coordination are in place to support all departments.
Oversees the Relationship Management Team, ensuring strong external partnerships, professional communication standards, and effective coordination of relationship management processes.
Partners with Human Resources to create job descriptions, develop and implement staff evaluations, hire competent personnel, and support employee training initiatives.
Collaborates with managers and directors to develop strategic plans and ensure companywide compliance.
Oversees support services and ensures adequate internal systems exist to meet organizational needs.
Develops and maintains the organization’s Standard Operating Procedure (SOP) manual to ensure standardized execution of key processes.
Supports the COO (Integrator) in the execution of organizational priorities, including Scorecard metrics, Rocks, and process improvement initiatives.
Regularly evaluates organizational systems and operational performance to identify inefficiencies, implement improvements, and increase productivity.
Drives to various locations as needed.
Completes related tasks as directed.