Director of Operations Home Care

Alliance Senior Care•Bloomfield Township, MI

4d•$100,000 - $120,000

About The Position

We’re looking for a Director of Operations to help lead and strengthen the day-to-day operations of a growing home care agency. This is a hands-on leadership role for someone who enjoys being deeply involved in the business. You’ll work closely with the CEO and the office team to keep operations running smoothly, support staff, and help build the systems and processes that allow the agency to grow. The person in this role needs to be organized, proactive, and comfortable taking ownership of problems and working through solutions. Some days will be focused on strategy and process improvement, and other days will involve jumping in to help solve operational challenges in real time.

Requirements

Takes initiative and follows through
Is comfortable solving problems and making decisions
Is highly organized and detail-oriented
Can manage multiple priorities without losing track of important details
Communicates clearly and works well with different personalities
Is willing to step in and help wherever needed
5+ years of leadership experience, preferably in home care, home health, senior services, or a related field
Experience managing teams and overseeing operational performance
Experience improving systems or operational workflows
Experience recruiting, hiring, and training staff

Nice To Haves

Bonus if you have previously worked as a caregiver or have hands-on experience in home care operations.

Responsibilities

Operational Management Oversee daily operations and ensure services are delivered consistently and efficiently. Work closely with scheduling, recruiting, and administrative staff to keep the branch running smoothly.
Team Leadership Hire, train, and support the office team. Set clear expectations, help team members develop in their roles, and create an environment where people can do their best work.
Client Services Conduct client intakes and assessments, develop care plans, and maintain oversight to ensure services meet client needs. Address concerns from clients, families, and caregivers when they arise.
Process Improvement Identify opportunities to improve workflows and help implement systems that make the agency more efficient. This includes scheduling processes, onboarding, communication systems, and documentation practices.
Compliance & Quality Ensure the branch operates in accordance with state, federal, and company regulations. Conduct routine documentation reviews and quality checks.
Business Performance Track key operational metrics such as billable hours, staffing levels, recruiting performance, and client retention. Work with leadership to ensure the branch is positioned for stable growth.