Director of Operations- Smart Homes

TGG Accounting•Roseland, NJ

2d•$125,000 - $150,000•Onsite

About The Position

Our client is a rapidly growing, privately owned leader in luxury home automation, delivering best-in-class AV, smart home, and low-voltage solutions across New York and New Jersey. They’re at a pivotal growth stage—and are looking for a Director of Operations to step in and truly run the engine of the business. This is a high-impact, roll-up-your-sleeves leadership role where you’ll own everything from field operations to profitability. You won’t just manage the business—you’ll help build and scale it.

Requirements

5+ years of experience in AV, home automation, or low-voltage systems
4+ years of leadership experience managing teams and operations
Strong hands-on expertise with Control4, Cisco, IP networking, and Lutron systems
Proven success leading small, high-performing field teams (3–10 people)
Experience owning scheduling, installs, and driving team output
Confidence stepping into the field to troubleshoot and solve complex technical issues
A sharp operational mindset with a focus on efficiency, accountability, and profitability
A scrappy, builder mentality—you take ownership, figure things out, and get it done

Responsibilities

Take full ownership of daily operations, leading both field teams and project execution from start to finish
Keep the business running at full speed by ensuring technicians are fully scheduled with billable work (using tools like Basecamp)
Drive projects forward—owning timelines, quality, and client satisfaction on high-end residential installs
Ensure every job is set up for success by coordinating materials, tools, and resources
Partner with the financial side of the business using QuickBooks to stay aligned on job costing, budgets, and profitability
Hire, develop, and lead a tight-knit team of installers (3–10), building a high-performance, accountable culture
Jump into the field when needed—troubleshooting AV systems, Control4 automation, and Cisco/IP networks
Identify gaps, solve problems, and continuously improve efficiency, output, and margins
Own scheduling, workforce planning, and overall team productivity