Director of Operations | Full-Time | BOK Center

Oak View Group•Tulsa, OK

15d•$110,000 - $125,000•Onsite

About The Position

In consultation with the Vice President, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the BOK Center and Arvest Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, and capital projects. This employee also provides overall administrative planning, direction, and policies to operations managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events as well as the highest level of guest satisfaction. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing timely and responsive assistance to the Leadership Team. This role pays an annual salary of $110,000-$125,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until May 15, 2026.

Requirements

Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
Experience in a public facility is strongly preferred.
Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
Knowledge of principles and practices of budget preparation and control.
Knowledge of OSHA requirements.
Basic Knowledge of boilers, chillers, refrigeration and ice making
Basic Knowledge of Fire Alarm / Fire Protection systems
Knowledge of event presentation and event production needs
Knowledge of pertinent federal, state, and local laws, codes, and regulations.
Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc.
Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook.
Must be constantly aware of changing events, such as staff or supply shortages.
Working knowledge of equipment safety.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Ability to work a variable schedule: evenings, weekends and holidays as required.
Excellent customer service skills.
B.S. or B.A. degree from an accredited college/university.
5-7+ years’ experience in full-time facility operations management in the public assembly industry (stadiums, arenas, and/or convention centers).
Operate a personal computer using Windows and Microsoft Office software.
Operate standard office equipment including copier and fax machine.
Operate a personal computer using Windows, Office and other standard office equipment.

Responsibilities

Oversees daily operations and maintenance of the facilities, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc.
Establish and maintain effective working relationships with staff, coworkers, vendors and subcontractors.
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
Oversees the advancing and communicating of event information to the appropriate departments and staff.
Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.
Oversees the operation of event set-up and tear-down, i.e. stage risers, floor coverings, pipe and drape, bleachers, signs, chairs and tables for banquet functions, etc.
Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
Acts as liaison with the City of Tulsa for numerous facility related functions including and not limited to code compliance and enforcement, building safety, permits, elevator and escalator inspections, and warranties.
Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.
Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category.
Develop and maintain Capital Improvement Project reports and recommendations for the facility.
Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary.
Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
Organize and execute training and safety programs for all staff.
Prepare and present staff reports and other related correspondence.
Keep cost records of work performed and make cost estimates as requested.
Responsible for health and safety of staff and compliance with OSHA regulations.
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent federal, state and local regulations.
Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users.
Other duties as assigned by the General Manager and/or VP.