Director of Operations - Limelight Snowmass

Aspen Skiing Company, L.L.C.•Snowmass Village, CO

58d•$95,000 - $105,000

About The Position

The Director of Operations provides elevated leadership and strategic oversight across all core departments, including Front Office, Concierge, Guest Services, Housekeeping, Food & Beverage, Culinary, and Engineering. This role ensures an uncompromising standard of service, seamless guest experiences, and a supportive, high-performing team environment. In partnership with the General Manager, the Director of Operations is entrusted with the stewardship of the property's assets, team, and overall operational excellence. This role reports directly to the General Manager. The budgeted salary range for this position is $95,000 - $105,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

Bachelor's degree in hospitality, business management, a relevant field of study or equivalent experience preferred
Minimum of 5 years combined experience as a Department Head across hotel rooms operations, food & beverage, or engineering
Extensive experience working in luxury hospitality environments known for exceptional guest service
Strong knowledge of hotel operations across departments including front office, housekeeping, F&B, and guest services
Proficient in financial reporting, budgeting, and interpreting accounting controls
Skilled in implementing and monitoring effective cost control measures
Ability to lead and inspire cross-functional teams with a hands-on, service-driven approach
Strong understanding of operational standards in luxury environments
Demonstrated ability to develop and enforce SOPs that enhance efficiency and guest satisfaction
Proficient in using hotel management systems, property management software, and related operational tech
Excellent interpersonal and communication skills with a proven ability to resolve guest and staff issues professionally
Capable of identifying performance gaps and coaching teams to exceed service expectations
Adept at managing large-scale projects, seasonal transitions, and multi-department coordination
Committed to fostering a collaborative, ethical, and safety-conscious work culture

Responsibilities

Acts as the primary decision-maker in the General Manager's absence unless authority is otherwise restricted
Develops job descriptions, procedures, and operating standards for all departments under their oversight
Ensures timely completion of personnel responsibilities, including performance reviews, compensation updates, and standards
Maintains organizational structure and effective delegation across departments
Communicates and upholds the Residences' operating philosophy, fostering a fair, secure, and positive work environment
Demonstrates ethical leadership with emotional intelligence and professional maturity
Prepares reports and forecasts in coordination with accounting as needed
Organizes seasonal activities and experiences for owners and guests
Takes a proactive leadership role in engaging with owners and guests, addressing concerns and feedback
Leads by example in professionalism, grooming standards, and ethical conduct
Ensures familiarity with safety protocols and participates in emergency procedures
Supports and complies with all policies and procedures of Aspen One
Other duties as assigned