Director of Operations
About The Position
Touching Hearts at Home of Buffalo is part of a family owned and operated franchise since 2007, providing non-medical companion care for seniors. Our mission is to empower older adults to age in place at home, and avoid hospitalization, by providing personalized companion care and support in activities of daily living. The Buffalo office is one of four award-winning family-owned franchises in New York State. Join our team as the Director of Operations and lead a compassionate, community-focused home care organization dedicated to making a real difference in seniors’ lives. Serving Buffalo, Erie, and Niagara County, you’ll have the opportunity to shape a person-centered service that promotes independence, well-being, and dignity for our clients. In this rewarding leadership role, you will oversee daily administrative operations, inspire and develop a dedicated, high-performing team—including staff supervision, caregiver recruitment, retention, and engagement—and ensure the delivery of compassionate, high-quality in-home support. We’re looking for someone with strong relationship-building skills, a blend of business and managerial expertise, and a genuine passion for working with seniors. Experience in elder care or care coordination is a plus.
Requirements
- Bachelor’s degree in healthcare administration, nursing, social work or related field
- Minimum 3 years of experience in a leadership role (managing direct reports and direct support professionals like companions, PCA, CNA, HHA or similar roles)
- Strong organizational skills along with ability to work independently and decisively with minimal guidance to manage workload and priorities
- Passionate about helping seniors remain safe and independent wherever they call home
- Valid driver’s license and reliable insured vehicle
Nice To Haves
- Experience in elder care or care coordination is a plus.
Responsibilities
- Serves a key role in client acquisition activities, consulting with prospective clients and family influencers, leveraging CRM tools to move prospects through an effective sales process from contact to close
- Ensure billing, accounts receivable and daily financial transactions are regularly and accurately carried out; Manage outstanding accounts receivable by standard operating procedures
- Ensure high quality customer service and client care, in compliance with applicable company policies, practices and legal guidelines; Build and nurture a high performing team
- Provide timely and accurate information concerning operations, data tracking and key metrics, reporting monthly to owners and VP
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Director
