Director of Operations | Full-Time | Gaillard Center

Oak View Group•Charleston, SC

1d•$68,000 - $75,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the center including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, equipment safety and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager. This role pays an annual salary of $68,000-$75,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026.

Requirements

B.S. or B.A. degree from an accredited college/university.
5-7 years’ experience in facility operations management.
Ability to work event nights, weekends and holidays as required.
Knowledge of budget preparation and control.
Knowledge of OSHA requirements.
Basic Knowledge of boilers, chillers, refrigeration and ice making
Basic Knowledge of Fire Alarm / Fire Protection systems
Knowledge of Event production
Capable of operating in Microsoft Office applications including: Excel, Word, Outlook
Ability to supervise the work of others
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Working knowledge of equipment safety, facility maintenance and housekeeping
Excellent customer service skills

Responsibilities

Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC, sound, electrical, plumbing, fire protection, life safety, workplace safety, communications, pest control, etc
Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary
Oversees the advancement and communication of event information to the appropriate departments and staff
Oversees the operation of event set-up and tear-down, i.e., chairs, signs, banquet functions, etc
Select, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
Responsible for Health & Safety compliance
Develop and update comprehensive management reports and manuals (i.e., Operations Manual, Annual Preventive Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc)
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate
Establish and maintain effective working relationships with staff, facility stakeholders, and facility users
Direct and monitor the work of contractors, engineers, and architects on building projects
Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations
All other duties as assigned by the General Manager