The Ward Law Group, PL-posted 22 days ago
Full-time • Executive
Miami Lakes, FL
51-100 employees

We are seeking a strategic and data-driven Director of Operations to lead the firm’s operational infrastructure and ensure optimal performance across multiple departments—including Senior Production, Medical Management, and Reductions. This executive-level role reports directly to the Vice President of Operations and serves as a key partner in driving organizational strategy, process excellence, and performance alignment across the firm. The ideal candidate will bring a blend of strategic foresight, analytical insight, and people-first leadership to deliver measurable results and sustainable growth.

  • Direct daily and long-term operations of multiple business units, ensuring alignment with firm-wide strategic goals.
  • Lead senior managers and department heads to maintain exceptional performance, efficiency, and client service.
  • Develop scalable systems and processes that support the firm’s growth trajectory and operational consistency.
  • Partner closely with the VP of Operations and Executive Leadership Team to set strategic priorities and operational targets.
  • Design and manage a firm-wide performance framework anchored in measurable KPIs and real-time analytics.
  • Analyze operational data to identify trends, risks, and opportunities for improvement.
  • Deliver strategic insights and recommendations to the VP of Operations and senior leadership for decision-making.
  • Implement tools and dashboards to improve data visibility, accountability, and reporting efficiency.
  • Lead and inspire a culture of performance, accountability, and continuous improvement.
  • Coach and mentor senior managers, empowering them to execute at a high level and achieve departmental KPIs.
  • Develop and execute customized training and development plans to build operational leadership capacity.
  • Ensure departmental objectives are met while fostering a collaborative, people-centered environment.
  • Identify operational bottlenecks and lead process reengineering initiatives that enhance productivity and efficiency.
  • Oversee the design and implementation of cross-functional improvements that positively impact client experience and profitability.
  • Champion a proactive, data-informed approach to problem-solving and performance correction.
  • Collaborate with executive and departmental leaders to ensure operational goals align with the firm’s strategic vision.
  • Lead high-impact initiatives that improve client outcomes, streamline workflows, and elevate service delivery.
  • Serve as a trusted advisor to the VP of Operations and other leaders, offering operational insights that inform firm strategy.
  • 7+ years of progressive leadership experience in operations, performance management, or business strategy (law firm or professional services experience preferred).
  • Experience managing large, multi-layered teams (50+ indirect reports, 5+ direct reports).
  • Proven record of implementing data-driven operational improvements in high-growth environments.
  • Strong background in KPI management, workflow optimization, and organizational leadership.
  • Strategic thinker with exceptional analytical, problem-solving, and organizational skills.
  • Strong leadership presence and the ability to influence across multiple levels of the organization.
  • Excellent communication and presentation skills for executive and team audiences.
  • Results-oriented and highly accountable, with a strong focus on execution and measurable outcomes.
  • Fluent in English; Spanish proficiency preferred.
  • law firm or professional services experience preferred
  • Spanish proficiency preferred
  • health insurance
  • 401(k) match
  • PTO
  • professional development opportunities
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