Director of Operations

Yeo & Yeo HR Advisory Solutions•Petaluma, CA

45d

About The Position

The Director of Operations is responsible for building and running how Oxalis operates day-to-day. You will work closely with the CEO, Senior Director of Product Development, Delivery, Sales, and Marketing, to ensure that our operations are efficient, scalable, and data-driven. This is a hands-on, builder role for someone who can effectively transition between strategic planning and detailed process design. This role offers an opportunity to shape the operational backbone of a growing consulting and products business.

Requirements

Extensive experience in operations, consulting operations, professional services operations, or similar roles in a technology or services business, ideally working with enterprise clients.
Demonstrated experience building, scaling, documenting, and driving adoption of operational processes in a high-growth environment.
Strong familiarity with work management and collaboration tools; hands-on experience with Atlassian (Jira, Confluence, JSM) is ideal.
Comfortable with financial concepts (margin, utilization, rate cards, revenue forecasting) and turning them into operational levers to ensure the business remains lean and effective.
Comfortable making decisions with incomplete information.
Excellent cross functional stakeholder management and communication skills.

Nice To Haves

Exposure to Public Sector, Defense, Maritime, Healthcare, or other regulated industries is ideal.
Experience standing up or maturing internal service management (IT/HR/Operations) using JSM or similar tools is preferred.

Responsibilities

Establish and maintain operational policies, standards, and playbooks across the company.
Define and maintain the operating model for Oxalis (how work flows from lead to proposal, delivery, invoicing, and renewal).
Map, design, and continuously improve core business processes across:
Delivery operations (Product Management, project setup, staffing, tracking, risk/issue management, marketing).
Revenue operations (handoffs between Sales, Delivery, and Finance).
Internal service management (IT, HR, Finance, Accounting, Operations support).
Own the operational use of core systems (in partnership with system owners):
Jira and Jira Service Management (internal and client facing workflows).
Confluence (documentation and knowledge management).
Finance and billing tools (in collaboration with Finance).
HR/people systems and time tracking (e.g., Gusto, timesheets).
Identify operational bottlenecks, risks, failure modes, and waste; run targeted improvements and experiments.
Define key operational dashboards (utilization, project health, pipeline delivery conversion, backlog, SLA compliance) and ensure they are regularly reviewed and acted upon.
Partner with security and compliance leaders (e.g., CISO) to align operations with regulatory and client requirements, especially in Public Sector and regulated industries.