Director of Operations for Maryland, Delaware & New Jersey

GT Independence

57d•Hybrid

About The Position

The Director of Operations – Maryland, Delaware & New Jersey oversees operational performance, service excellence, and team leadership across GT Independence’s programs in these states. This leader ensures high-quality fiscal intermediary services, drives regional growth, manages teams in a fast-paced home care environment, and ensures compliance with each state’s program requirements. The ideal candidate brings senior-level home and community-based services and/or agency operations experience, including recruiting, staffing, caregiver workforce management, and deep knowledge of the complexities within home and community-based services.

Requirements

Minimum 5+ years of director or senior-level experience in home care, home health, personal care, staffing, or similar high-turnover care industries.
Deep understanding of agency operations including recruiting, staffing, scheduling, workforce management, and employee retention.
Strong leadership skills with the ability to build resilient and effective teams.
Excellent communication, problem-solving, and analytical capabilities.
Proven ability to work under pressure while meeting deadlines and managing competing priorities.
Ability to build positive relationships with individuals from diverse backgrounds and abilities.
Proficient in Microsoft Office applications and general digital tools.

Nice To Haves

Experience managing multi-site or multi-state operations strongly preferred.

Responsibilities

Oversees all operational functions across Maryland, Delaware & New Jersey.
Develops, standardizes, and optimizes workflows, processes, and operating procedures across these states.
Ensures operational compliance with each state’s unique program and regulatory requirements.
Evaluates program performance and implements improvements to enhance service delivery and efficiency.
Provides strategic direction and stability in a high-turnover caregiving and agency environment.
Executes company strategic initiatives across Maryland, Delaware & New Jersey markets.
Identifies regional opportunities for expansion, innovation, and process improvements.
Participates in the launch and implementation of new services, programs, or contracts.
Develops and monitors operational metrics, KPIs, and performance standards.
Leads, coaches, and develops operational leaders and teams across Maryland, Delaware & New Jersey, including multiple management-level direct reports.
Implements retention strategies for team members and supports ongoing professional development.
Approves performance evaluations, wage recommendations, and development plans.
Serves as the primary operational liaison to agencies, contractors, and stakeholders throughout Maryland, Delaware & New Jersey.
Builds and strengthens relationships with state program contacts, community partners, and agency leaders.
Represents GT Independence with professionalism in external meetings, regional workgroups, and industry collaborations.
Works with Human Resources, Compliance, and Quality teams to maintain full regulatory adherence.
Leads continuous improvement initiatives across customer service, payroll, processing, and workforce management.
Identifies operational inefficiencies and implements corrective action plans.
Ensures the delivery of exceptional customer and participant experiences.
Promotes and upholds GT’s mission, values, and culture across all states within the region.
Performs other responsibilities as assigned.