Director of Operations - Waterbury, CT

Compass Group•Waterbury, CT

3d•$90,000 - $110,000•Onsite

About The Position

Working as a Director of Operations, responsible for leadership overseeing department managers of any of the following hospital departments depending on client need. The scope of the role could fall within one of these client services: Patient Transport, Environmental Services, Plant Operations and Maintenance, or Food and Nutrition. Key Responsibilities:• Monitors and holds departmental managers responsible for compliance with hospital policies, contractual provisions, procedures, and initiatives• Participates in various hospital departments and committees• Leads departmental managers to implement strategies and execute plans to optimize the long term relationship between the company and the client• Initiates strategic processes that address continuously measurable improvements in service• Works with department heads to address productivity, operational performance, staff retention and engagement• Holds management teams accountable for compliance with HR policies and procedures to include benefits, vacations, facilitation of evaluations, EEOC, and compliance with all regulatory agencies• Assures that the highest standards of service are provided with a focus on patient satisfaction

Requirements

BS/BA in Management or equivalent work experience required
At least 5 years of operations/management experience
Strong background in a leadership role with exposure to contract management, customer service, and people development
Must be self-directed with a strong sense of urgency and understand the importance of cooperation and team support
A high energy level with a strong work ethic and high expectations for performance, reflecting a style that is focused, consistent, fair, and approachable
Able to work with diverse populations (staff, patient, hospital) under difficult and stressful situations
Must exhibit strong communication, presentation, and listening skills to ensure collaboration between company and hospital departments
Ability to maintain organization in a changing environment
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Responsibilities

Monitors and holds departmental managers responsible for compliance with hospital policies, contractual provisions, procedures, and initiatives
Participates in various hospital departments and committees
Leads departmental managers to implement strategies and execute plans to optimize the long term relationship between the company and the client
Initiates strategic processes that address continuously measurable improvements in service
Works with department heads to address productivity, operational performance, staff retention and engagement
Holds management teams accountable for compliance with HR policies and procedures to include benefits, vacations, facilitation of evaluations, EEOC, and compliance with all regulatory agencies
Assures that the highest standards of service are provided with a focus on patient satisfaction