Director of Operations (DOO) Security Guard Company Role Overview The Director of Operations is responsible for overseeing the day-to-day operational performance of the security guard company. This role ensures all contracts are executed efficiently, security personnel are properly deployed and supervised, and operations comply with client requirements, company policies, and all applicable laws and regulations. Core Responsibilities & Tasks Operational Oversight Direct and manage daily security operations across all client sites Ensure adequate staffing levels for all contracts and assignments Monitor shift coverage, scheduling, and deployment of security personnel Address operational challenges, incidents, and emergency responses in real time Ensure continuity of operations during absences, emergencies, or high-risk events Personnel Management & Supervision Supervise Operations Managers, Field Supervisors, and Site Supervisors Ensure guards are properly trained, licensed, and compliant with post orders Conduct performance evaluations and corrective actions when necessary Oversee disciplinary actions in coordination with HR and senior leadership Promote professionalism, accountability, and adherence to company standards Client Relations & Contract Management Serve as primary operational point of contact for key clients Ensure contractual obligations and service-level agreements (SLAs) are met Participate in client meetings, inspections, and operational reviews Respond promptly to client concerns, complaints, and service requests Support client retention efforts and assist with contract renewals Compliance & Regulatory Oversight Ensure compliance with state licensing requirements and regulatory agencies Monitor guard certifications, training records, and background clearances Ensure adherence to labor laws, wage requirements, and union agreements (if applicable) Maintain readiness for audits, inspections, and regulatory reviews Implement and enforce company policies, SOPs, and post orders Training & Quality Assurance Oversee onboarding, training, and continuing education for security personnel Ensure post-specific training is completed prior to deployment Conduct site audits and post inspections to ensure service quality Review incident reports, daily activity reports, and use-of-force documentation Identify trends and implement corrective or preventive measures Risk Management & Incident Response Oversee incident management, investigations, and reporting Ensure proper documentation and timely notification to clients and leadership Coordinate with law enforcement and emergency services when required Evaluate risks and implement mitigation strategies to reduce liability Review and improve emergency response procedures and protocols Scheduling, Payroll & Resource Management Oversee scheduling processes to minimize overtime and coverage gaps Coordinate with payroll to ensure accurate timekeeping and billing Monitor operational costs and labor utilization Ensure proper use and accountability of uniforms, equipment, and vehicles Assist in budgeting and cost-control initiatives Performance Metrics & Reporting Track key performance indicators (KPIs) related to staffing, attendance, incidents, and client satisfaction Prepare operational reports for executive leadership Identify operational inefficiencies and recommend improvements Support strategic planning and company growth initiatives Collaboration with Executive Leadership Work closely with the CEO, CAO, HR, and Compliance teams Support bid proposals and mobilization for new contracts Assist with expansion planning and operational scalability Represent operations in executive meetings and strategic discussions Professional Standards & Company Representation Uphold the company's mission, values, and professional image Ensure guards maintain proper appearance, conduct, and demeanor Lead by example in ethics, leadership, and operational excellence Represent the company during client visits, inspections, and industry engagements