Director of Operations - Hilton Caribe

Hilton

16d

About The Position

An iconic resort. A legendary legacy. A leadership opportunity like no other. The Caribe Hilton—the birthplace of the piña colada and one of Hilton’s most storied resorts—is seeking an experienced Director of Operations to help lead this flagship destination into its next chapter. This role is ideal for a seasoned hotel leader who thrives in a full-service, resort environment and knows how to balance operational excellence with elevated guest experiences. As Director of Operations, you will partner closely with the executive team to lead multiple departments, drive performance, and inspire large, diverse teams—while upholding the standards of the Hilton brand in a highly visible, high-volume operation.

Requirements

A degree or diploma in Hotel Management or equivalent
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure

Nice To Haves

Knowledge of the hotel property management systems
Previous experience in the same or similar role

Responsibilities

Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team

Benefits

Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
401K plan and company match to help save for your retirement
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Career growth and development
Recognition and rewards programs