Director of Operations | The State Hotel & Ben Paris
About The Position
The Director of Operations will work closely with the Front of House of Ben Paris and the Front Desk Team of the hotel. Supervising procedural aspects of the hotel’s front office (Including Front Desk and Reservations if applicable), maintaining a presence during peak traffic periods. Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable. Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests. Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc. Ensuring that all safety and security policies and procedures are followed. Works with the Food & Beverage team on menu planning, pricing and preparation. Ensures the security of all Food & Beverage supplies, equipment and inventory by establishing and ensuring adherence to security standards. Communicates with Food & Beverage team members during service to ensure proper client and guest service is being achieved. Ability to cover shifts as needed. Establishes and maintains a positive, professional relationship with team members through effective, timely, and reliable communication. Contributes to the sales effort by encouraging repeat business. Follows established operational policies and procedures. Obtains necessary information from the client to ensure efficient operational execution and client satisfaction to. Distribute all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place. Develops and maintains favorable working relationships and open communication with all departments. Communicates operational problems, assists with special projects, and attends daily and weekly meetings. Oversee the retail department, ensuring that inventory and pricing are aligned.
Requirements
- Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
- The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
- The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- The ability to apply concepts of basic algebra and geometry and special orientation.
- The ability to solve practical problems when only limited standardization exists.
- The ability to interpret written and oral instructions.
- Must possess basic negotiation skills and strong customer relations skills.
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
- Strong customer service skills ability to work with people
Responsibilities
- Supervising procedural aspects of the hotel’s front office (Including Front Desk and Reservations if applicable), maintaining a presence during peak traffic periods.
- Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
- Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
- Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
- Ensuring that all safety and security policies and procedures are followed.
- Works with the Food & Beverage team on menu planning, pricing and preparation.
- Ensures the security of all Food & Beverage supplies, equipment and inventory by establishing and ensuring adherence to security standards.
- Communicates with Food & Beverage team members during service to ensure proper client and guest service is being achieved.
- Ability to cover shifts as needed.
- Establishes and maintains a positive, professional relationship with team members through effective, timely, and reliable communication.
- Contributes to the sales effort by encouraging repeat business.
- Follows established operational policies and procedures.
- Obtains necessary information from the client to ensure efficient operational execution and client satisfaction to.
- Distribute all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
- Develops and maintains favorable working relationships and open communication with all departments.
- Communicates operational problems, assists with special projects, and attends daily and weekly meetings.
- Oversee the retail department, ensuring that inventory and pricing are aligned.
Benefits
- Cellphone Allowance
- Incentive Eligible
- Parking Allowance
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Director
