Director of Operations

Minnesota Air Inc•Bloomington, MN

15h

About The Position

SUMMARY The Director of Operations oversees the management of facilities, post-sales support teams, project coordination and pricing, warehouse personnel, and quality assurance. This role involves strategic planning, reporting, and implementing efficiency improvements across operational functions. ESSENTIAL JOB FUNCTIONS Supervisory Responsibilities: LMA – Leadership, Management, Accountability Recruit, interview, hire, and train new staff in the department. Act as coach and mentor to all employees in the Operations department. Oversee the daily workflow of the department. Provide constructive and timely performance conversations. Handle discipline and termination of employees in accordance with company policy. Duties/Responsibilities: Develop and maintain succession plans for the department. Provide strategic direction, coordination, and evaluation for warehouse operations, quality control, facilities, and inventory management. Lead and manage post-sales support teams, including Customer Service and Technical Support, ensuring high-quality customer interactions and support. Oversee the Project Coordination and Pricing team, responsible for all post purchase support functions, including order-entry, supporting Sales Engineers, contractor communication, and product deliveries. Drive accountability across teams through clear expectations, coaching, reporting, and performance management. Maintain and improve systems, workflows, and standard operating procedures. Manage departmental budgets, staffing plans, and resource allocation. Partner with Sales, Finance, Business Development and executive leadership to align operational execution with company goals. Develop and monitor departmental KPIs, including service levels, order accuracy, inventory accuracy, on-time delivery, response times, and quality metrics. Lead continuous improvement initiatives that improve customer experience, operational efficiency, and profitability. Participate in and promote continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars. Performs other related duties as assigned.

Requirements

Proficient with Microsoft 365 Suite.
Familiarity with the EOS (Entrepreneurial Operating System) business model.
Strong problem-solving skills with the ability to tackle complex issues.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Four to six years of experience in operations management or a related role.
Equivalent combinations of education and experience will also be considered.

Responsibilities

Recruit, interview, hire, and train new staff in the department.
Act as coach and mentor to all employees in the Operations department.
Oversee the daily workflow of the department.
Provide constructive and timely performance conversations.
Handle discipline and termination of employees in accordance with company policy.
Develop and maintain succession plans for the department.
Provide strategic direction, coordination, and evaluation for warehouse operations, quality control, facilities, and inventory management.
Lead and manage post-sales support teams, including Customer Service and Technical Support, ensuring high-quality customer interactions and support.
Oversee the Project Coordination and Pricing team, responsible for all post purchase support functions, including order-entry, supporting Sales Engineers, contractor communication, and product deliveries.
Drive accountability across teams through clear expectations, coaching, reporting, and performance management.
Maintain and improve systems, workflows, and standard operating procedures.
Manage departmental budgets, staffing plans, and resource allocation.
Partner with Sales, Finance, Business Development and executive leadership to align operational execution with company goals.
Develop and monitor departmental KPIs, including service levels, order accuracy, inventory accuracy, on-time delivery, response times, and quality metrics.
Lead continuous improvement initiatives that improve customer experience, operational efficiency, and profitability.
Participate in and promote continuous learning and development through training initiatives such as MN Air University, HR programs, tech-support courses, and webinars.
Performs other related duties as assigned.

Benefits

Medical, Dental, Vision, Hospital Indemnity, Critical Illness, Accident, and Life Insurance
Employer HSA Contributions
Employer 401(k) Match
Employer paid Life Insurance
Deferred Compensation Plan
Performance-based annual bonus
Profit Sharing Program
Referral Bonus opportunities
Paid Family Leave
Paid Time Off
Volunteer Time Off – 8 hours
Paid Company Holidays – 8 days
Floating Holiday – 8 hours