Director of Operations

About the position

The Director of Operations is responsible for the overall direction, execution, coordination, and evaluation of the assigned responsible programs and will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Demonstrate and promote behavior that is consistent with Opaa!'s Core Values of 1.) “Act in the Best Interest of the students, schools, and communities we serve, 2.) Be honest in everything we do, 3.) Have a passion to serve others, and 4.) Commit to continuous improvement.”

Responsibilities

• Consult on development and execution of annual revenue and cost plan for area.
• Partner with Home Office and Vice President of Operations to establish goals for meals per labor hour, food usage per meal and participation.
• Communicate and report out on weekly operations meeting comparing actual performance to budgeted goals for meals per labor hour, food usage per meal and participation.
• Monitor all areas for compliance with company programs and policies in the areas of Production Reports, Human Resources, Nutrition, Financial Reporting, Inventory Management, and Recipes and Production, in addition to state and federal regulations.
• Hire, onboard, direct, coordinate, evaluate, and develop all direct reports in the assigned areas while maintaining compliance with all labor regulations.
• Serve as a company ambassador in matters of employee and/or client conflict resolution.
• Plan and lead all training and operational meetings according to approved processes in the Monthly Leadership Agenda, as required by Opaa!
• Host weekly virtual operation meeting with direct reports.
• Observe and follow-up on Operation Checklists submitted by direct reports.
• Complete Operation Checklists during site visits, as needed.
• Conduct site visits a minimum of three days per week.
• Follow-up on any communication from the Home Office.
• Attend and actively participate in all leadership meetings, as required by Opaa!. Implement action items from leadership meeting.
• Prepare and deliver business presentations, as required.
• Attend Board of Education meetings when necessary to onboard new districts, assist in the renewal process, or as directed by the Supervisor.
• Evaluate and make recommendations leading to strong client relationships and retention of accounts in assigned area.
• Actively partner with Home Office and participate in the bid process.
• Address performance issues and conflict in the workplace in an appropriate and timely manner. If issues arise, report concerns to the Supervisor. Follow and execute HR policies.
• Ensure compliance with Opaa! HR policies and procedures, and Federal Labor Laws to include, but not limited to performance reviews, talent assessments, timekeeping, payroll, background checks, I-9/E-Verify, hire/promotions/terminations/discipline processes, leaves of absence, employee relations, etc.
• Update Supervisor with any relevant information regarding the supported areas.
• All other duties as assigned by Opaa! Management.

Requirements

• Bachelor's Degree in related field, or equivalent experience.
• 5 - 7 years progressively responsible experience in a retail (food, clothing, or convenience stores) or healthcare food service environment.
• Working knowledge of all kitchen functions and equipment.
• Outstanding leadership skills with demonstrated ability to build, manage, and motivate a team.
• Experience working with multiple locations over a dispersed geographic area.
• Excellent verbal and written communication skills, especially with reports, business correspondence, performance appraisals and corrective action documentation.
• Ability to communicate with people at all levels of the organization.
• Excellent analytical and problem-solving skills.
• Strong planning, organizational, and personnel management skills.
• Proficient in the use of Microsoft Office.
• Valid Driver's license and good driving record and must be able to travel 75% of the time.
• Overnight travel may be required from time-to-time.

Nice-to-haves

• ServeSafe Certification
• SNA Level 1 Certification