Director of Operations
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About The Position
Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG, one of the largest airport operators worldwide, with airports in Germany, Greece, Peru, Brazil, India, Turkey, Slovenia, Bulgaria, China, and the USA. Fraport’s experience is the gold standard for customer-centric airport development, management and concession operation, with two of Fraport USA’s airports ranked in USA Today’s Top Ten Airports for Shopping for 2023. Fraport works closely with airport stakeholders to bring a unique, authentic sense of place to customers’ airport experiences with brilliant local food and beverage offerings, regional retail and service concessions and a host of other features that positively shape an airport encounter. The Director of Operations performs advanced professional work and oversight for the day-to-day management and development of a comprehensive airport concessions program. Work involves the operations, revenue management, tenant management, airport client relationship management, security coordination, and communications required to execute complex airport concessions programs. The work requires the ability to exercise judgement, negotiate, problem solve, and lead the implementation of innovative customer-centric programs.
