Director of Operations

Critical Control • Petaluma, CA

185d • $200,000 - $250,000

About The Position

As Director of Operations, you will own the field. Your mission: drive elite execution across operations, technician performance, customer satisfaction, and profitability with speed, precision, and zero tolerance for mediocrity. You’ll report directly to executive leadership, managing key performance areas including Field Execution, Team Productivity, Customer Experience, Job Documentation & Closeout, Job Cost Management, Technician Training & Compliance, and AR/Project Closeout Support.

Requirements

• Proven success scaling operations from $5-10M to $30-50M+ in restoration, field services, or fast-paced ops-heavy businesses.
• Experience as a player-coach leader, building strategy and executing it hands-on.
• Tech-savvy, systems-minded, and allergic to chaos.
• Background in disaster restoration, mitigation, reconstruction, or related field services strongly preferred.
• Acquisition and integration experience to enable smooth operational integration post-acquisition.
• Strong change management skills to drive cultural and process adoption across growing teams.
• Sales connections within restoration, mitigation, or construction verticals are advantageous.
• Willingness to travel as needed (<40%), with relocation assistance available.

Responsibilities

• Mobilize CAT/Large Loss teams within 4 hours, period. Zero excuses.
• Maximize revenue per tech per day. Get crews running hot.
• Drive 5-star reviews like your life depends on it.
• Ensure projects are documented, clean, and closed out within 48 hours.
• Hit a 75% estimate close rate at target margins. Reduce rework. Nail gross profit.
• Oversee documentation completeness, drying logs, photo records, and drive WCOMP Ex Mod improvements.
• Reduce churn. Ramp new hires fast. Build a culture of killers, not clock-punchers.
• Maintain 90%+ collection rate with <110 DSO. Submit invoice packages clean and on time.

Benefits

• Employer-sponsored medical, dental, vision coverage
• Personal wellness program
• Paid holidays, vacation, and sick time
• High growth potential as we grow
• E-learning training courses and Career pathing support
• Company-sponsored leadership and mentoring program
• No micro-management
• Culture immersion events
• Company provided phone, laptop, and apparel
• Company vehicle (Dependent on position)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior