Director of Operations - Trillion

Limitless Male • Omaha, NE

89d

About The Position

As DOO, you’ll own end-to-end non-clinical operations, driving performance across multiple departments—from frontline patient services to centralized communication, revenue cycle enablement, compliance, technology, and new site launches. You’ll report directly to the executive team and act as a key partner in scaling our impact, ensuring every clinic operates at peak efficiency and every patient interaction reflects our commitment to excellence.

Requirements

• 5+ years in multi-site healthcare operations leadership (clinic, ASC, urgent care, etc.).
• Proven track record managing large, diverse teams across patient services, contact centers, or similar.
• Deep understanding of healthcare compliance (HIPAA, OSHA, CLIA).
• Experience implementing scalable SOPs and process improvement frameworks (Lean, Six Sigma, etc.).
• Strong analytical skills with experience building dashboards and interpreting performance data.

Nice To Haves

• Experience with EHR systems (e.g., Epic, Athena, NextGen) and operational configuration.
• Background in revenue cycle or patient access optimization.
• Bachelor's degree in Healthcare Admin, Business, or related field; Master’s a plus.

Responsibilities

• Oversee the Patient Services team and Central Communications hub.
• Set and maintain clinic coverage plans, daily huddles, escalation protocols.
• Balance staffing and patient volume across locations.
• Develop staffing models aligned with patient volume, acuity, and seasonality.
• Oversee workforce planning, PTO policies, float pools, and shared resources.
• Partner with HR to drive recruiting priorities and approve headcount changes.
• Own the SOP library for non-clinical workflows with built-in version control.
• Establish service-level targets (e.g., call answer times, portal message response).
• Lead a culture of continuous improvement with a systems-thinking mindset.
• Ensure HIPAA administrative safeguards, OSHA/CLIA compliance, and incident reporting.
• Develop business continuity playbooks (e.g., EHR downtime, medication shortages).
• Ensure accuracy in insurance capture, pre-auths, POS collections, and eligibility checks.
• Investigate denial trends from front-end errors; address root causes via process fixes and training.
• Own call center operations, including scripts, routing, staffing, and service levels.
• Improve key metrics like first-call resolution and response time SLAs.
• Centralize supply ordering, PAR level tracking, vendor relationships, and waste reduction.
• Oversee clinic maintenance, exam room turnover, and physical expansions or relocations.
• Co-own operational EHR templates and workflow governance (non-clinical).
• Develop and maintain an operational KPI dashboard and performance scorecard.
• Lead operational planning and physical setup for new clinic sites.
• Evaluate operational readiness for new services (e.g., aesthetics, telehealth, peptides).
• Define roles and responsibilities for non-clinical clinic staff.
• Partner with Instructional Design to translate SOPs into training modules and competency checklists.
• Own performance management, coaching, and staff recognition programs.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees