Director of Operations Strategy and Continuous Improvement

Exol

10d•Remote

About The Position

The Director of Operations Strategy & Continuous Improvement serves as the single-threaded owner for Symbotic’s most strategic growth customers, focused on improving system performance, driving continuous improvement, and scaling best-in-class operating practices across highly automated sites. Operating at the intersection of customer operations, site leadership, engineering, and product, this leader drives high-impact, cross-functional initiatives from identification through execution—using strong operational rigor, executive presence, and data-driven metrics to deliver sustained, measurable results at scale.

Requirements

Bachelor's degree in business, Industrial Engineering, Operations, or a related field; Master's degree preferred.
Minimum of 10 years of experience in operations management, operations engineering, operations strategy, or similar functions.
Significant experience in customer-facing roles supporting complex operational environments.
Minimum of 3 years of experience working with automation, robotics, or highly automated systems, or equivalent exposure.
Proven ability to lead change across multiple teams or sites and influence without direct authority.
Strong analytical skills with advanced proficiency in Excel and PowerPoint.
Excellent communication and relationship-building skills with the ability to engage effectively across technical and non-technical audiences.
Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

Nice To Haves

Experience with SQL, Python, or other data tools is a plus.

Responsibilities

Serve as the single-threaded business owner for assigned strategic customers, leveraging knowledge of Symbotic products and services to address evolving customer needs.
Partner with site General Managers to assess system performance and develop change management plans that improve throughput, reliability, and operational stability.
Identify technical, operational, and process gaps and collaborate with engineering, product, and customer success teams to seize opportunities and prioritize solutions.
Drive the incubation and rollout of new strategic operational capabilities to improve operating models across the network.
Develop and maintain scalable KPIs and metrics across people, processes, and systems to generate actionable insights.
Lead cross-functional meetings and working sessions, both virtual and in person, to align stakeholders and drive initiatives forward.
Adapt quickly to changes in customer strategy, internal priorities, and organizational direction.
Build deep system knowledge across maintenance, operations, software, controls architecture, and system engineering.
Lead, mentor, and develop a high-performing team focused on operational excellence and customer outcomes.
Foster a culture of accountability, collaboration, and continuous improvement.