Director of Operations (RN or PT)

Well Care Health•Wilmington, NC

About The Position

JOB SUMMARY The Director of Operations works under the supervision of the Senior Director of Operations and has responsibility for: • Driving Well Care’s culture, mission, vision, and values throughout the assigned Market • Providing effective and strong leadership to all Market teams • Promoting a positive working environment and culture that engages and fulfills all teams and minimizes regrettable turnover • Managing and overseeing all operations to ensure the consistent delivery of high quality and profitable home health services, as well as results for operational and financial key metrics. • Assuring Market’s compliance with all applicable rules, regulations and standards. • Overseeing and driving experience excellence for patients, families, referrals sources, and vendor partners • Planning, developing, implementing and evaluating home health services, programs and activities. • Performing other appropriate duties as assigned. PRIMARY JOB DUTIES 1. Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers. 2. Ensures agency compliance with applicable laws, regulations and accreditation standards. 3. Direct community outreach efforts to build and maintain a high level of community involvement and visibility 4. Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget. 5. Contributes to program effectiveness. 6. Organizes and performs work effectively and efficiently. 7. Maintains and adjusts schedule to enhance the Market’s performance. 8. Demonstrates a daily commitment to the values and culture of Well Care. 9. Demonstrates positive interpersonal relations in dealing with all members of the organization. 10. Effectively demonstrates the mission, vision and values of Well Care on a daily basis. 11. Maintains confidentiality. For over 38 years, our unwavering commitment to our patients and employees has driven our success, and we take pride in the legacy we’ve built together. As a family-owned and operated organization, we have brought together over 650 skilled and compassionate professionals dedicated to providing exceptional home health and hospice care to patients and families across the Carolinas. Our mission is straightforward and inspiring: Keeping our Communities Healthy, Happy, and at Home! In response to the growing healthcare needs in our region, we are looking for experienced healthcare professionals to join our expanding team. This is a unique and exciting career opportunity - the chance to make a significant impact. We’re honored to be recognized as one of the nation’s top home health providers, proudly achieving 5-star patient care ratings in nearly every area we serve—putting us in the top 5% of agencies nationwide. We invite you to explore our current job openings and find roles that resonate with your passions, skills, and goals. Our user-friendly website makes it easy to track your application progress and discover new job postings that could be a great fit. Thank you for considering joining the Well Care Health family—we can’t wait to welcome you aboard!

Requirements

Education: RN or PT from an accredited school with minimum of a Bachelors Degree preferred. Master’s Degree in nursing or health related field preferred.
Licensure / Certification: Must possess a current valid RN or PT license in the State in which providing leadership (NC/SC). Must have 3+ years experience in Operations Management in a healthcare setting.
Experience: 3-5 years home health experience. Minimum of 3-5 years progressively responsible management experience in a healthcare or related field.
Essential Technical/Motor Skills: Extensive knowledge of home care principles and practice. Extensive knowledge of state and federal regulations and accreditation standards which impact home health operations. Extensive knowledge of principles and practice of personnel management and conflict resolution. Demonstrated ability to speak clearly, to answer the telephone and be computer literate.
Interpersonal Skills: Excellent interpersonal skills including ability to interact and communicate in a tactful, professional manner with staff, physicians, management team, etc.
Essential Physical Requirements: Demonstrated ability to speak clearly and effectively before small and large groups. Ability to communicate orally and in writing and be literate in the English language. Demonstrated ability to sit for extended periods of time. Demonstrated ability to communicate orally and in writing. Must be able to get from home health office to patient homes and/or referral sources such as the hospital or doctor’s offices.
Essential Mental Requirements: Demonstrated ability to perform basic statistical calculations. Ability to interpret and analyze statistical data. Ability to forecast staffing and service development needs based on statistical data. Ability to analyze regulations/standards and to operationalize them appropriately. Ability to assess and evaluate staff and agency performance. Ability to explain/teach staff from a variety of educational backgrounds. Must possess long and short-term memory and high-level reasoning and problem solving skills.
Essential sensory requirements: Ability to see, hear and communicate verbally.
Exposure to Hazards: Works essentially inside an office environment. May be exposed to hazards when making joint home visits, including but no limited to dangerous animals, traffic hazards, threatening patient encounters.
Hours of Work: Hours are flexible to meet the needs of the agency.
Must have valid North Carolina driver’s license and an operational vehicle.

Responsibilities

Driving Well Care’s culture, mission, vision, and values throughout the assigned Market
Providing effective and strong leadership to all Market teams
Promoting a positive working environment and culture that engages and fulfills all teams and minimizes regrettable turnover
Managing and overseeing all operations to ensure the consistent delivery of high quality and profitable home health services, as well as results for operational and financial key metrics.
Assuring Market’s compliance with all applicable rules, regulations and standards.
Overseeing and driving experience excellence for patients, families, referrals sources, and vendor partners
Planning, developing, implementing and evaluating home health services, programs and activities.
Collaborates with clinical, administrative and support staff to assess, plan, implement and evaluate home health services which meet the needs and expectations of the community, patients, staff and other internal/external customers.
Ensures agency compliance with applicable laws, regulations and accreditation standards.
Direct community outreach efforts to build and maintain a high level of community involvement and visibility
Collaborates with clinical, administrative and support staff to develop, implement and monitor the annual operating budget.
Contributes to program effectiveness.
Organizes and performs work effectively and efficiently.
Maintains and adjusts schedule to enhance the Market’s performance.
Demonstrates a daily commitment to the values and culture of Well Care.
Demonstrates positive interpersonal relations in dealing with all members of the organization.
Effectively demonstrates the mission, vision and values of Well Care on a daily basis.
Maintains confidentiality.