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The Director of Operations, Residential Multi-Family Property Management, will report to the Executive Director and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises. As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional/market-rate multi-family property management. The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments.