Director of Operations, Provider Success

Clover Health

1d•$170,000 - $205,000•Remote

About The Position

At Counterpart Health, we transform healthcare and improve patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we deliver improved patient outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions. The Director of Operations, Provider Success (National) is accountable for defining Counterpart’s enterprise-wide provider success strategy and operating model. This role sets the vision, standards, and performance expectations that ensure a consistent, scalable, and high-impact provider experience across all markets, while enabling regional teams to deliver results locally. This role owns the model, standards, and measurement of provider success nationally, and ensures alignment between enterprise strategy and regional execution.

Requirements

You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
You have 4+ years’ experience in Medicare Advantage, ACOs, or other risk-bearing models.
You have a demonstrated experience defining and leading enterprise-level operational strategy.
You have a strong background in operational design, process improvement, and change management.
You have a proven ability to lead and influence both direct and indirect teams.
You have experience working closely with Primary Care providers.

Nice To Haves

Experience with national or multi-state provider networks.
Strong analytical orientation using data to drive strategic and operational decisions.
Experience partnering with product and technology teams on tools supporting field-based execution.

Responsibilities

Drive National Strategy & Operating Model
Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support
Define what provider success looks like nationally, including success metrics, KPIs, and performance standards
Translate value-based care strategy into scalable, repeatable operational processes
Establish and evolve core provider success workflows, playbooks, and engagement models
Approve changes to core provider success processes, tooling, and engagement approaches
Set national priorities, sequencing, and investment focus for provider success initiatives
Enable & Align Field Execution
Translate enterprise strategy into clear expectations and priorities for regional provider success leaders
Provide strategic frameworks, tools, and guidance for consistent account planning and execution
Ensure alignment between national standards and regional execution, balancing standardization with local market realities
Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions
Lead Team & Program Execution
Build, lead, and develop a high-performing national provider success operations team
Establish clear goals, accountability structures, and performance management tied to national outcomes
Support national growth through scalable operational and account management models
Contribute to enterprise planning for new market launches, program expansions, and provider network growth
Provide interim leadership support to field teams during periods of expansion or transition, as needed

Benefits

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!