Director of Operations- Property Management

Tripalink • Seattle, WA

114d • $100,000 - $120,000

About The Position

The Director of Property Management leads the execution of the Company’s strategy related to property management for the assigned portfolio and markets by directing the team, implementing policies, programs, and initiatives that achieve budgeted financial results, and developing and leading programs that promote customer satisfaction, operational excellence, and market growth. This role supports Tripalink’s student family, co-living and/or multifamily divisions. The Director of Property Management reports to the Vice President of Operations for TPM.

Requirements

• Experience working in on-campus student housing, as well as experience working with university partners and knowledge of university operations and culture required.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, team members, and other business contacts.
• Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Proficiency in property management software applications used by the Company (e.g. Appfolio), in order to retrieve reports, complete data analysis, and manage portfolio performance on key metrics.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
• Demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.
• Knowledge of and experience in third-party, multi-family property management, including site-level experience, in order to effectively lead, direct, and supervise property operations, maintenance, resident satisfaction, marketing and sales, and overall portfolio performance.
• Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate effective advertising campaigns.
• Master's degree in business, real estate, property management, marketing, or related field, and/or equivalent experience preferred.

Responsibilities

• Formulates the annual goals and business plan in line with the Company’s strategic goals, and develops budget(s) for the assigned portfolio and markets by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the senior management team and others to discuss financial resource needs and issues.
• Oversees the operating performance of and compliance with the Company’s property management procedures and policies by inspecting properties, reviewing financial pricing models and marketing plan(s), conducting operational and financial audits, and developing corrective action plans as necessary to achieve stated goals and objectives.
• Supervises the staffing and talent acquisition for the assigned markets and portfolios, and manages team members by interviewing, hiring, orienting, and training team members, and oversees their performance in accordance with Company policies, values, and business practices.
• Researches and develops potentials for new business opportunities by identifying and meeting with potential clients, developing and making financial proposals, and following up through the close of transactions and takeovers.
• Manages client and customer satisfaction by maintaining frequent communication, providing reports and information on the performance and progress of the portfolio, responding quickly and with urgency to questions, requests, and concerns, and seeking and acting on client feedback for improving overall service.
• Stays abreast of market and economic conditions within the assigned portfolio and markets, communicates emerging trends, opportunities, and potential threats, and creates long-and short-term business plans that achieve the Company’s targeted growth and market presence objectives.
• Leads or participates in process improvement initiatives by identifying opportunities for enhancing business performance, and leading specific project teams in developing and implementing new programs, policies, procedures, and practices.
• Coordinates work activities and liaisons with vendors, consultants, and other contractors as needed by researching and communicating ongoing work status to provide direction to consultants, processing invoices, contracts, and other statements of work, and ensuring open communication between consultants and Company project team members.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Benefits

• Excellent Working Environment: Energetic, Ambitious, Passionate
• Great Team Experience
• Regular Team Building Activities
• Free Community Event Entrance
• Leadership Cultivation & Individual Development
• Networking & Resources from External Partners
• Opportunities of Rotation Among Departments & Locations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 101-250 employees