Director of Operations, Outpatient Services

Monarch•Albemarle, NC

15d

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: This Opportunity: The Director of Operations, Outpatient Services is primarily responsible for supervising, planning, coordinating, providing leadership, and directing clinical and administrative activities for outpatient therapists, under the leadership of the Vice President of Operations for Outpatient Services.

Requirements

Masters: Human Services (Required)
Drivers License (Valid) - USA
Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors
Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board
Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board
Experience as a fully licensed therapist. | 5 Years | Required
Senior Leadership with Progressing Experience | 5 - 7 Years | Required

Responsibilities

Oversee the setup and monitoring of systems to ensure the effective, accurate, and timely completion of clinical and administrative duties for outpatient therapists.
Ensure that each individual served has a clinically-based, medically necessary, and culturally sensitive assessment and service plan, forming the foundation for all service provision.
Develop and maintain clear communication systems for staff, including regular staff meetings, communication memos, one-on-one updates, and effective communication across shifts, teams, divisions, consultants, outside agencies, families, and management.
Establish systems to ensure staff schedules and daily operations meet the needs of individuals being supported.
Investigate clinical operation incidents and complaints received both internally and externally, and provide necessary supervisory follow-up.
Provide effective clinical and administrative supervision to assigned staff in accordance with agency guidelines.
Develop proposals for new programs/services or changes to existing services and present them to Executive Management.
Cultivate and maintain positive working relationships with referral sources, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.
Attend and take leadership roles in community meetings within the assigned Outpatient services area and cross-functional team meetings.
Attend and actively participate in provider meetings with funding sources, audits, surveys, staff meetings, agency meetings, board meetings, and other relevant meetings pertaining to outpatient therapy services.
Stay informed of internal and external standards and ensure systems are in place to monitor program compliance and auditing.
Demonstrate knowledge of and comply with agency policies, procedures, and applicable state and federal regulations related to program areas.
Develop and manage budgets for outpatient therapy services, in coordination with the Vice President of Operations and the budget officer.
Participate in the agency on-call structure as needed.
Maintain required and requested training certifications.
Demonstrate knowledge of emergency procedures and assist in crisis situations when necessary.
Adhere to all agency policies and procedures.
Complete any other relevant duties as assigned by the supervisor.