Director of Operations, Local Market

Avis Budget Group • San Francisco, CA

82d • $100,000 - $100,000

About The Position

The Director of Operations, Local Market serves as a business partner, leading, managing and developing an assigned district to operational success and financial profitability across functional areas such as of operations, marketing, sales, maintenance, and risk management, fleet delivering company programs, initiatives and solutions in support of key business strategies. The Director of Operations, Local Market will be a key member of the field operation leadership team. The Director will develop and lead corporate location management teams, provide strategic and tactical support, create strategies and develop solutions and improvements, grow revenue and profit while being responsible for their assigned field operations locations.

Requirements

• Bachelor’s Degree in business or related field (or equivalent in education, experience or training).
• Three or more years operations and sales experience, with at least one year at the supervisory level, preferably in a vehicle rental or related industry.
• General business knowledge to successfully lead and direct multiple markets/locations.
• Excellent management skills.
• Must be able to provide direction and support to a large number staff across multiple locations.
• Strong organizational and analytical skills to track all appropriate operational measures and analyze and forecast operational performance results.
• Very strong communication (both written and oral) and presentation skills.
• Excellent interpersonal and coaching skills.
• Ability to interact with both internal and external customers at all levels.
• Ability to manage and motivate staff in a team environment.
• Valid driver’s license and good driving record.

Responsibilities

• Develops, implements and communicates city operating plans that maximize revenue and grow market share, within plan objectives and company guidelines.
• Monitors performance against plan and establishes or revises plans, procedures and standards, as appropriate, to maximize profits.
• Sets monthly goals for each location’s key operating performance measurements to include revenue per unit, revenue, transactions and incremental sales.
• Forecasts, budgets and manages the key financial drivers of a city to include revenue, transactions, market segment mix, utilization, fleet mix, wage expense, daily dollar average, revenue per unit, incremental revenue penetration and fleet size.
• Directs and controls the activities performed by the fleet distribution function in reviewing and evaluating the availability of fleet vehicles at various locations.
• Oversees the activities performed by the fleet function in directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles.
• Evaluates the physical inventories to establish and maintain the proper mix and age of lot vehicles.
• Works with the Corporate Sales and Marketing functions to develop sales policy, long-range sales objectives and local marketing plans.
• Reviews and evaluates capital projects, analyzes DOR reports.
• Directs the payment of bills and processing of personnel records.
• Builds and maintains professional relationships with local business organizations and governmental agencies in an ongoing effort to protect the company’s interests, and to discuss and resolve commonly faced problems.
• Ensures all Quality Assurance standards are maintained.
• Hires, supervises, trains, develops, motivates and evaluates the performance of manager and employee staff.
• Implements HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals to ensure adherence.
• Establishes, communicates, monitors and updates objectives for staff consistent with the Company goals and objectives.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages.
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees