Director of Operations I

AmerisourceBergen • Lockbourne, OH

305d

About The Position

Under general direction of the Director of Operations II, the Director of Operations I provides direct oversight, coaching, and business direction to Distribution Center leadership teams and provides guidance and business direction to compliance and inventory management teams. The Director Operations I also reinforces a network approach to standardization and performance improvement. This position is the owner of day-to-day expense and service performance for the Distribution Center, accountable for sales support and consistent, reliable, high-quality service to customers. Develops the financial and operational plans for the Distribution Center teams, including the expense plans and targets per department and overall Distribution Center and operational performance improvement plans per department. Drives daily performance accountability across all areas while reinforcing a team-oriented, customer-focused approach. Owns standardization and leads disciplined process for identifying, testing, and verifying improvement opportunities. Responsible for the review and approval of department and overall staffing plans. Responsible for talent development, providing direction for and leading performance management and development amongst management teams. Supervises associate relations functions within Distribution Center including hiring, terminating, performance management, development and training of ABC associates. Establishes and maintains positive work environment creating engagement with Distribution Center associates. Coaches and mentors Lead Team members as well as other Distribution Center associates. Monitors performance and productivity measures for the purpose of maximizing earnings and expense in the facility. Reviews and monitors standard operating procedures; makes observations and recommends improvements to promote efficiency in Distribution Center earnings, accuracy, improved service and lower costs. Supports compliance with all appropriate policies, procedures, safety rules, and government regulations; maintains and coordinates all areas of security within the Distribution Center. Performs related duties as assigned.

Requirements

• Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education.
• Minimum of two (2) years directly related and progressively responsible experience.
• Very strong operational knowledge with solid business acumen.
• Working knowledge of ABC warehouse operations preferred.
• Ability to communicate effectively both orally and in writing.
• Effective coach / teacher of operational practices and team leadership.
• Good analytical and mathematical skills.
• Effective interpersonal and leadership skills.
• Strong organizational skills; attention to detail.
• Ability to meet deadlines and consistently deliver solid results.
• Good decision making skills.
• Good presentation skills.
• Excellent problem-solving skills; ability to manage and resolve issues effectively and efficiently.
• Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel.

Responsibilities

• Provide direct oversight, coaching, and business direction to Distribution Center leadership teams.
• Guide compliance and inventory management teams.
• Reinforce a network approach to standardization and performance improvement.
• Own day-to-day expense and service performance for the Distribution Center.
• Develop financial and operational plans for Distribution Center teams.
• Drive daily performance accountability across all areas.
• Own standardization and lead disciplined process for identifying, testing, and verifying improvement opportunities.
• Review and approve department and overall staffing plans.
• Supervise associate relations functions within Distribution Center.
• Establish and maintain a positive work environment.
• Coach and mentor Lead Team members and other Distribution Center associates.
• Monitor performance and productivity measures.
• Review and monitor standard operating procedures and recommend improvements.
• Support compliance with policies, procedures, safety rules, and government regulations.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree