Director of Operations for the Intake Team

BRYAN UNIVERSITY•Tempe, AZ

4d•$90,000 - $95,000•Remote

About The Position

The Director of Operations for the Intake Teams leads Financial Aid intake operations to ensure students are financially ready to begin their programs in a timely, accurate, and compliant manner. This role oversees intake-related Financial Aid functions, including document collection, packaging readiness, verification flow, and start clearance, while maintaining strict adherence to federal, state, and institutional requirements. The Director partners cross-functionally with Admissions, Registrar, and Student Services to support start readiness through clearly defined processes and service-level agreements (SLAs), while preserving Financial Aid compliance, governance, and audit defensibility. This is a Financial Aid leadership role and does not carry enrollment or revenue ownership.

Requirements

7+ years of experience in Financial Aid or Student Finance, including progressive leadership responsibility.
Strong working knowledge of Title IV regulations and Financial Aid intake processes.
Demonstrated experience leading packaging, verification, or intake readiness functions.
Proven ability to manage teams and workflows in a regulated, high-volume environment.
Strong organizational, analytical, and communication skills.

Nice To Haves

Experience in private, online, or multi-campus higher education environments.
Familiarity with Financial Aid and enrollment-related systems such as Anthology, Salesforce, NSLDS, COD, or similar platforms.
Experience supporting internal or external audits or regulatory reviews.

Responsibilities

Lead Financial Aid intake operations from application through program start.
Oversee intake workflows, including document collection, packaging readiness, and verification processing.
Supervise intake-focused Financial Aid leadership and staff to ensure consistent compliance execution.
Ensure all intake activities comply with Title IV regulations and institutional policies.
Establish, maintain, and monitor intake SLAs with Admissions, Registrar, and Student Services.
Monitor intake readiness metrics and proactively identify risks, bottlenecks, and process improvement opportunities.
Partner with Student Finance leadership to mitigate intake-related risks impacting start readiness or compliance.
Communicate intake performance, trends, risks, and mitigation strategies to leadership.
Support audit readiness through strong intake documentation, controls, and workflow consistency.