DIR, OPERATIONS

Compass Group•Austin, TX

About The Position

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.Job SummaryWe are seeking a Director of Operations Excellence (Dir OpX) to support the dining within K-12 business throughout the country. Key Responsibilities: Leadership of multiple operations in the K12 schools food service. Develops, recommends, and implements policies and procedures of the region Participates in the sales process for the acquisition of new business Monitors financial reports of the accounts to ensure budgetary compliance Develops and motivates an effective management and clinical staff t Visits units regularly to inspect unit operations to ensure contract compliance Interfaces with existing clients to maintain client satisfaction and account retention Resolves client, resident ,and associate related complaints Conducts appropriate annual and semi-annual performance evaluations Completes all daily, weekly, and monthly reports as outlined in the corporate policy Projects a high level of customer service at all Trains, motivates, and develops management personnel

Requirements

Proven ability to manage a team
Minimum of 5 years experience
Experience with multi-unit foodservice management
Strong track record of driving customer satisfaction
Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
Proven ability to mentor and develop team members
Excellent written and verbal communication skills
Strong organizational, problem-solving, and analytical skills
Ability to work independently and as a member of various teams and committees
Proven ability to handle multiple projects and meet deadlines
Strong interpersonal and presentation skills
Ability to prepare reports and business correspondence
Ability to deal effectively with a diversity of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Creative, flexible, and innovative team player
Commitment to excellence and high standards
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Nice To Haves

Bachelor’s degree in Business or related field, or equivalent related experience

Responsibilities

Leadership of multiple operations in the K12 schools food service.
Develops, recommends, and implements policies and procedures of the region
Participates in the sales process for the acquisition of new business
Monitors financial reports of the accounts to ensure budgetary compliance
Develops and motivates an effective management and clinical staff t
Visits units regularly to inspect unit operations to ensure contract compliance
Interfaces with existing clients to maintain client satisfaction and account retention
Resolves client, resident ,and associate related complaints
Conducts appropriate annual and semi-annual performance evaluations
Completes all daily, weekly, and monthly reports as outlined in the corporate policy
Projects a high level of customer service at all
Trains, motivates, and develops management personnel