DIRECTOR OF OPERATIONS -CFA

MURATA MACHINERY USA INC • Boise, ID

136d

About The Position

Leads the field operations teams at multiple customer sites. Responsible for hiring, developing, and leading a diverse team of site managers, adjustment technicians, safety managers and mechanical and electrical contractors. Coordinates with MML and other MMUSA installation leaders to drive objectives related to installation. Creates long term plans and schedules to properly support projects with highly trained personnel, qualified contractors, and required materials to exceed customer expectations. Delivers team performance that meets or exceeds the expectations of both customer and company in areas of safety, schedule, cost, and quality. Capable of managing a diverse organization located at various locations and preventing escalations from reaching senior leaders. Manages largest projects and most difficult customers and is member of the CFA staff.

Requirements

• Bachelor’s degree from four-year College or university in Engineering.
• 5+ years’ experience in related field/position.
• Minimum of 5 years' experience managing teams.
• Previous site management and scheduling experience, within a construction/manufacturing environment.
• Past direct communication and reporting to customer management.

Nice To Haves

• Japanese language skills preferred.
• Familiarity with Automated Material Handling Systems (AMHS).
• Understanding of Electro/mechanical and PLC skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint and Project.

Responsibilities

• Models safe behaviors and drives safety program at operational and organizational level
• Supports the quality process to deliver quality and QA/QC requirements and facilitate high quality handoff to customer and service team on site.
• Hires, trains, and manages diverse teams of leaders, quality, technical and safety personnel.
• Manages customer relationships through project meetings, on-site and remote interactions, and leadership of project teams to enhance relationships and customer satisfaction.
• Capable of managing teams that manage project execution >$100 million in value across multiple sites or single sites >$250MM
• Manages labor and contract budgets in excess of $10 million in value at multiple sites and/or challenging customer locations with total team size >200 employees/contractors.
• Proactively address problems and manage escalations to achieve customer satisfaction and address root cause issues.
• Coaches and mentors site leadership personnel to deliver project objectives.
• Hires new talent and develops the next generation of site leaders and technical experts.
• Works with peers in safety, quality, continuous improvement, sales/account management and MML to support efforts and initiatives.
• Creates success through effective team building and organizational strategy efforts.
• Works with purchasing department to develop contractor performance metrics and development processes.
• Assists General Manager and division staff in developing strategic objectives and other long-range goals.
• Creates long range planning goals for people and projects to meet organizational objectives.
• Works successfully with global operations leadership to align goals and implement plans.
• Drives efforts to deliver continuous improvement and drives efficient processes and practices.
• Improve collaboration and working relationships between Murata Machinery USA and Murata Machinery Japan.
• Develop and implement critical KPI’s for each department to measure effectiveness.
• Develops annual and long-range budgets and profit/loss plans in cooperation with the GM.
• Troubleshoot, analyze, document, and communicate findings and solutions, for problems with assigned systems to the component level and/or software.
• Work with assigned personnel to provide recognized quality installation of North America CFA installations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees