Director of Operations and Campus Outreach, UNLV Enrollment Management [R0150015]

University of Nevada Las Vegas•Las Vegas, MD

17d

About The Position

The Director of Operations and Campus Outreach is a senior leader responsible for ensuring that the UNLV Lifelong Learning facilities operate at the highest standards of efficiency, safety, and service while serving as a vibrant hub for Lifelong Learning programming, community engagement, and special events. This role combines operational oversight with strategic outreach to attract conferences, workshops, and partnerships that advance institutional goals and maximize the use of facility resources and potentially become sources of revenue. The Director also provides comprehensive leadership for front desk services, guest relations, and audiovisual and event support.. They recruit, train, and supervise full-time and student staff, fostering a professional, service-oriented culture focused on collaboration, innovation, and continuous improvement. In addition to managing day-to-day operations, the Director develops and implements long-term strategies to expand the facility’s visibility and impact on campus and within the community. This includes optimizing scheduling and logistics, creating operational policies and best practices, overseeing budget and resource planning, and evaluating performance metrics to inform data-driven decision-making. By serving as a primary liaison with campus partners and external organizations for building reservations, facility scheduling and event logistics, the Director strengthens relationships, enhances programming, and ensures every guest experience reflects the university’s commitment to excellence. The Director will provide overarching support for Lifelong Learning programs and other building tenants, ensuring seamless operations and an exceptional participant experience. This includes overseeing student registration processes, managing classroom and event logistics, and coordinating front desk services to serve diverse learners and visitors effectively. The Director will work closely with tenant programs—such as the English Language Center and other academic or community partners—to align facility resources with program needs, address operational challenges proactively, and maintain clear lines of communication. By anticipating requirements for events, classes, and specialized programming, the Director ensures that each tenant has the space, technology, and staffing support necessary to deliver high-quality services, contributing to the facility’s reputation as a well-managed and mission-driven resource. All positions in Academic Affairs contribute to our core mission: to increase enrollment and promote equitable student success. This position shall collaborate with the Associate Vice President for Enrollment Management to set annual goals that align with Top Tier initiatives and SVPAA mission and identify and track core metrics to assess success. Like all AA leaders, this position plays a crucial role in enrollment growth, removing barriers to student success, ensuring inclusive and equitable access to resources, working to eliminate achievement gaps, and providing outstanding services and support to students across the lifecycle. By addressing systemic obstacles and implementing strategic services, programs, and support, this position will meaningfully contribute to the institution's commitment to expand access, grow enrollment, and promote career-ready student success that leads to timely graduation. As with all Academic Affairs positions, it is expected that this role will be filled by a person who subscribes to and exemplifies the university's core values in all interactions; demonstrates professionalism and collegiality; is collaborative and a team player; is ethical, transparent, and abides by all university, NSHE, and State laws, policies, and procedures as appropriate to the position; and embraces inclusion to promote belongingness for students, faculty, staff, community partners, and campus guests. Administrative faculty positions, especially those in leadership roles, require some evening and/or weekend work and occasional travel.

Requirements

Bachelor’s Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA)
3 - 5 Years of Related Professional Experience
1 – 3 Years of Supervisory Experience
Credentials must be obtained prior to the employment start date

Responsibilities

Ensuring that the UNLV Lifelong Learning facilities operate at the highest standards of efficiency, safety, and service
Serving as a vibrant hub for Lifelong Learning programming, community engagement, and special events
Attracting conferences, workshops, and partnerships that advance institutional goals and maximize the use of facility resources and potentially become sources of revenue
Providing comprehensive leadership for front desk services, guest relations, and audiovisual and event support
Recruiting, training, and supervising full-time and student staff, fostering a professional, service-oriented culture focused on collaboration, innovation, and continuous improvement
Developing and implementing long-term strategies to expand the facility’s visibility and impact on campus and within the community
Optimizing scheduling and logistics, creating operational policies and best practices, overseeing budget and resource planning, and evaluating performance metrics to inform data-driven decision-making
Serving as a primary liaison with campus partners and external organizations for building reservations, facility scheduling and event logistics
Strengthening relationships, enhancing programming, and ensuring every guest experience reflects the university’s commitment to excellence
Providing overarching support for Lifelong Learning programs and other building tenants, ensuring seamless operations and an exceptional participant experience
Overseeing student registration processes, managing classroom and event logistics, and coordinating front desk services to serve diverse learners and visitors effectively
Working closely with tenant programs—such as the English Language Center and other academic or community partners—to align facility resources with program needs, address operational challenges proactively, and maintain clear lines of communication
Anticipating requirements for events, classes, and specialized programming, the Director ensures that each tenant has the space, technology, and staffing support necessary to deliver high-quality services, contributing to the facility’s reputation as a well-managed and mission-driven resource
Collaborate with the Associate Vice President for Enrollment Management to set annual goals that align with Top Tier initiatives and SVPAA mission and identify and track core metrics to assess success
Plays a crucial role in enrollment growth, removing barriers to student success, ensuring inclusive and equitable access to resources, working to eliminate achievement gaps, and providing outstanding services and support to students across the lifecycle
Addressing systemic obstacles and implementing strategic services, programs, and support, this position will meaningfully contribute to the institution's commitment to expand access, grow enrollment, and promote career-ready student success that leads to timely graduation