Director of Operations & Administration

Eugene Area Chamber of Commerce • Eugene, OR

6d • $60,000 - $70,000

About The Position

Are you someone who brings structure, clarity, and follow-through to everything you touch? Do you naturally create systems, timelines, and checklists—and then use them to keep work moving forward? If you are highly organized, proactive in your communication, and take pride in closing loops so nothing gets missed, this role may be a strong fit.

The Director of Operations & Administration serves as the operational backbone of the Chamber, owning the systems, processes, and day-to-day coordination that keep the organization running smoothly. This includes documenting and maintaining internal processes, managing administrative workflows and logistics, supporting onboarding and staff transitions, and tracking action items and deadlines through completion.
This role requires exceptional organization, disciplined follow-through, and proactive communication. You are someone who notices gaps early, flags issues before they become problems, and keeps others informed without being asked. You bring order to fast-moving situations and help the team stay aligned, prepared, and on track.

You’ll work closely with senior leadership and collaborate across departments as a trusted operational partner who raises the organization’s standard for clarity and consistency. While we’ll train you on our tools and systems, your baseline matters: you are dependable, detail-oriented, comfortable handling confidential information, and confident managing multiple priorities with care and precision.

This is a fast-paced, dynamic role for someone who genuinely enjoys making things run well and takes satisfaction in reliability, accuracy, and follow-through. For the right person, it’s a meaningful opportunity to play a central role in a mission-driven organization and make a visible impact every day.

Requirements

• 4–6 years of experience in operations, office management, administration, or a similar role where you were responsible for keeping systems, processes, and deadlines on track
• Demonstrated strength in organization, follow-through, and proactive communication, including tracking action items and closing loops across multiple stakeholders
• High attention to detail with a strong record of accuracy, consistency, and reliability
• Experience handling highly confidential employee and financial information with discretion and sound judgment
• Experience supporting multiple leaders or departments simultaneously in a fast-paced environment
• Comfort managing competing priorities calmly while maintaining clear timelines and communication
• Experience administering or supporting payroll and employee benefits, including coordination with external vendors or brokers
• Comfort working in HR, finance, and administrative systems (e.g., HRIS, payroll platforms, accounting or expense systems)
• Ability to learn new systems quickly and improve or document processes, not just follow them
• Experience working in an environment with high expectations for accuracy, deadlines, and follow-through, where accountability and completion were standard
• Familiarity with documenting procedures, checklists, or internal workflows to support consistency and clarity across a team

Nice To Haves

• Experience working in a nonprofit, membership-based, or small organization where priorities shift and roles are cross-functional
• Familiarity with process improvement or continuous improvement (e.g., identifying inefficiencies, simplifying workflows, or tightening systems over time)
• Experience supporting senior leadership or executive teams, including managing deadlines, follow-ups, and coordination on their behalf
• Comfort preparing or maintaining internal documentation, calendars, or operational trackers used by a broader team
• Experience working in a mission-driven organization and appreciation for behind-the-scenes operational impact

Responsibilities

• Oversee daily office operations to ensure a professional, welcoming, and well-functioning workplace
• Manage vendors, subscriptions, contracts, supplies, and facilities-related needs
• Maintain shared calendars, internal deadlines, and operational workflows
• Serve as the go-to resource for operational questions and coordination
• Oversee the condition and functionality of the Chamber’s office space, including coordination of cleaning, maintenance, and repairs
• Ensure meeting spaces and common areas are prepared for internal and external meetings and events
• Monitor shared spaces (e.g., kitchen, conference rooms) and coordinate with vendors or partners as needed to support a respectful, well-functioning workplace
• Provide administrative and coordination support to senior leadership
• Support internal meetings, including scheduling, agendas, materials, and follow-up
• Assist with board and committee logistics and preparation
• Maintain and organize internal documentation and records
• Coordinate onboarding and offboarding processes
• Maintain personnel records and HR systems
• Administer payroll and employee benefits programs (including enrollments, changes, audits, and coordination with providers and brokers), ensuring accuracy, timeliness, and confidentiality
• Manage PTO tracking and leave administration in alignment with organizational policies
• Assist with the implementation of HR policies and employee handbook updates
• Serve as a first point of contact for routine HR and workplace process questions
• Support onboarding, training, and supervision of administrative or operations-related staff, as assigned
• Contribute to a positive, well-supported team environment through clear expectations and strong communication
• Support invoicing, bill processing, and expense reimbursements
• Assist with budget tracking and preparation of reports for leadership
• Coordinate with leadership and external partners on routine financial operations
• Maintain and improve internal systems and tools (e.g., HR platforms, document management, project tracking)
• Document standard operating procedures (SOPs) and ensure consistency across teams
• Identify inefficiencies and recommend practical process improvements
• Support cross-department coordination and internal alignment
• Serve as a professional point of contact for members, partners, and the public as needed
• Support front-office coverage and general inquiries
• Ensure a responsive, helpful, and welcoming experience for all stakeholders

Benefits

• Employer paid medical insurance, short- and long-term disability, and life insurance
• Paid holidays, generous paid time off, and volunteer time off
• 401(k) with employer contributions after just three months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed