Director of Operations AA ANC in Marriotts Newport Coast Villas at Marriott Vacations Worldwide

Marriott International • Newport Beach, CA

109d • $140,000 - $160,000

About The Position

This position requires driving and will involve screening. It is an exempt position, compensated on a salaried basis in accordance with state and federal law. The role focuses on managing profitability, revenue goals, guest experience, and human resources activities within the hotel operations.

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major with 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy aligned with the brand's business strategy.
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages.
• Champions the brand's service vision for product and service delivery.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers to obtain feedback on quality of product and service levels.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Facilitates the development of creative solutions to overcome obstacles.
• Ensures employees are treated fairly and equitably.
• Ensures regular communication is happening in Operations.
• Fosters employee commitment to providing excellent service.
• Incorporates guest satisfaction as a component of staff/operations meetings.
• Sets goals and expectations for direct reports using the performance review process.
• Solicits employee feedback and reviews employee satisfaction results.
• Ensures property policies are administered fairly and consistently.
• Conducts annual performance appraisal with direct reports.
• Champions change and ensures brand and regional business initiatives are implemented.

Benefits

• Relocation Assistance Available
• Salary Range $140-$160k + bonus

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Associate degree