Director of Operational Supports

KenCrest•Franklin Township, NJ

11d

About The Position

KenCrest is a mission-driven organization committed to the growth and development of both the individuals we serve and our dedicated employees. We believe every person has the right to a full and meaningful life; including the freedom to make personal choices about how they live. We foster an environment where leadership, collaboration, and continuous improvement thrive. At KenCrest, you’ll find rewarding career paths, purpose-driven work, and the opportunity to make a lasting difference. We are currently seeking a Director of Operational Supports who will provide strategic and operational oversight of services, employees, and external stakeholders. This leader plays a critical role in strengthening systems, supporting frontline teams, and ensuring the highest quality experience for both employees and individuals served. This role requires a leader-to-leader mentality; someone who empowers direct reports, builds strong partnerships, and contributes meaningfully to the overall success of the organization.

Requirements

Bachelor’s Degree in related field required.
Minimum of 8 years’ experience in gradual advanced positions with leadership scope required.
Experience working with IDD communities in a residential setting required, multiple settings a plus.
Valid driver’s license with frequent travel to multiple sites in PA required.
Proven track record in organizational change and/or in turn-around management experience.
Demonstrated ability to build and maintain healthy and meaningful work relationships with staff at all levels.
Demonstrated ability to lead effective teams, utilize collaboration, and motivate staff.
Proven experience in program leadership and evaluation in the human services field.
Must possess strong organizational skills, the ability to multi-task, and to work independently
Exceptional written and oral communication skills, including the ability to present and speak publicly on relevant issues

Nice To Haves

Working knowledge of the Humanity scheduling system strongly preferred.

Responsibilities

Develop and implement efficient processes to support day-to-day operations, including oversight of existing programs and new service innovations.
Partner with government agencies, funders, and community organizations to promote collaboration and shared success.
Participate in cross-organizational initiatives to support mutually beneficial policy development and advocacy efforts.
Build, lead, and sustain a high-performing team across departmental staff, community collaborative leaders, and Shared and Support Services.
Collaborate in the development and execution of strategic marketing plans
Drive achievement of key performance indicators (KPIs) and departmental goals to optimize operational performance and service quality.
Oversee regional budgets, including monitoring revenue and expenses to ensure fiscal accountability and sustainability.
Develop and execute implementation plans in response to new regulatory, funding, or operational requirements.
Utilize structured decision-making and accountability tools such as the RACI Matrix and process mapping methodologies.
Apply effective management tools and practices, including Effective Meeting Management and Charting the LifeCourse framework.
Additional duties as assigned.