Director of Operational Excellence (Non Clinical Operations)

Stanford Health Care • Palo Alto, CA

394d • $159,952 - $159,952

About The Position

The Director of Operational Excellence (Non Clinical Operations) at Stanford Health Care is responsible for driving strategic initiatives and programs that align with the organization's operational plan. This role focuses on improving quality, patient experience, employee engagement, and financial strength within the Hospitality Services division. The director monitors key performance indicators, advises senior leadership, and leads innovation projects to enhance operational efficiencies across various non-clinical departments.

Requirements

• Bachelor's degree in a work-related discipline/field from an accredited college or university.
• Master's degree preferred.
• Six or more years of progressively responsible and directly related work experience.
• Basic knowledge of project management methodologies.
• Excellent communication and collaboration skills.
• Ability to multi-task and manage aggressive deadlines.
• Strong leadership skills and ability to lead project teams.
• Ability to develop, implement, and evaluate efficient methods for projects.
• Knowledge of business practices for preparing bid specifications and administering contracts.

Nice To Haves

• Experience in healthcare operations management.
• Familiarity with C-I-CARE standards for patient experience.

Responsibilities

• Sets vision for and leads department priorities.
• Partners with Executive Director/Administrative Director in planning activities that align with the SHC operational plan.
• Acts in an advisory role to all departments, programs, staff, and leaders.
• Maintains a Master Program Schedule and regularly reports on progress to senior leaders.
• Develops an Annual Report.
• Leads recruiting, onboarding, and hosting of events to ensure adequate staffing levels.
• Leads Quality and Compliance programs to ensure safe, best-in-class care.
• Oversees contract administration needs including vendor performance and financial oversight.
• Partners with Business Operations and Strategic Initiatives to prepare budgets and track financial outcomes.
• Implements and continuously improves systems and processes to manage operations effectively.
• Facilitates effective communication across the enterprise.
• Builds and develops business relationships with stakeholders and vendors.
• Supports professional growth of direct reports through developmental plans and learning opportunities.
• Coaches, mentors, and motivates direct reports to meet program goals.

Benefits

• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: Bachelor's degree