Director of Network Operations

Keeper Security, Inc.

103d

About The Position

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)
• 10+ years of experience in network or technical operations, with at least 5 years in a leadership role
• Proven success managing enterprise-scale, mission-critical networks
• Deep knowledge of network operations principles and practices
• Expertise in AWS cloud networking and hybrid architectures
• Strong understanding of network security best practices and compliance requirements
• Exceptional problem-solving skills and ability to make critical decisions under pressure
• Excellent communication and collaboration skills with cross-functional stakeholders (Cyber Policy, Privacy, Compliance, IT, DevOps, Engineering)
• Due to involvement in GovCloud, applicants must be a U.S. Person

Nice To Haves

• Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent
• Experience working in the cybersecurity industry and/or government environments
• Ability to balance strategic vision with hands-on execution

Responsibilities

• Develop and execute a long-term vision for Keeper Security’s network infrastructure to support business growth, scalability, and resilience
• Establish KPIs, performance metrics, and SLAs for network operations, ensuring consistent compliance
• Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize performance across multiple locations and cloud environments
• Manage incident response, root cause analysis, and preventive measures for all network-related issues
• Ensure that network operations align with regulatory and compliance frameworks, including GDPR, HIPAA, SOC 2, ISO 27001, and FedRAMP
• Partner with internal and external auditors during security audits and assessments to maintain compliance
• Collaborate with the Director of Security Operations to maximize SOC/NOC efficiency through a shared model approach
• Proactively leverage GenAI solutions to enhance NOC capabilities and use AI as a force multiplier for network operations
• Drive continuous improvement initiatives, including automation, orchestration, and AI-driven monitoring
• Evaluate emerging technologies and vendors for potential adoption within Keeper’s enterprise network

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees