Director of Metro Residential Services

Commonwealth of Massachusetts • Waltham, MA

1d

About The Position

The Department of Developmental Services (DDS) is seeking qualified candidates for the Director of Metro Residential Services (MRS) position. This role is an integral position within the Metro Region – State Operated Community Services System. MRS is a large state-operated community based residential provider that provides residential services in the Greater Boston Area and surrounding suburbs. These programs have a total of twenty-nine (29) homes and provide comprehensive clinical, residential, and health related support for approximately 135+ adults with intellectual disabilities. The Director of Metro Residential Services reports to the Director of Metro Residential State Operated Community Services, who reviews and evaluates work performance for conformance with professional standards as well as Departmental policy, procedures, and standards of conduct.

Requirements

• Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
• Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Responsibilities

• Responsible for the overall administration and management of all support provided by MRS, which involves the direct and indirect supervision and management of approximately 450 positions including licensed and master’s level clinicians, residential supervisors, program managers, health care administrators, direct support staff, health professionals, and office support specialists.
• Directs and exercises an efficient system of oversight for the planning, development, implementation, management and evaluation of all aspects of a quality residential service program.
• Provides oversight and management for the Metro DDS Assistive Technology Center which provides consultation, direct service, and adaptations to home environments and equipment.
• Directly supervises the Family Intensive Resource and Support Team (FIRST), which provides support to individuals and their families to sustain the family’s ability to care for their loved one at home.
• Responsible for the efficient direct and indirect management and oversight of a fiscal budget of approximately $50,000,000.
• Interfaces and works cooperatively with various departments and entities within DDS and the Metro Region, including Human Resources, Labor Relations, local unions, and 4 area offices.
• Acts as a vital member of the Metro Regional Management Team and meets with the Metro Regional Director and Management Team on a regular basis.
• Designs and implements program planning and development; administrative and policy setting processes; establishes standards, program evaluation, performance management, quality improvement and observation processes; establishes priority program objectives and reviews and approves goals.
• Designs and implements management controls and coordinates program tracking efforts, ensuring that collaborative problem solving and decision-making processes are used to maximize the effectiveness of priority program initiatives.
• Initiates organizational development actions to improve effectiveness and efficiency of MRS programs and staff.
• Decides staff assignments, supervises and evaluates managers and assigned staff.
• Active in the development and provision of a vigorous and comprehensive staff development program; hiring processes; oversight and management of overtime usage; implementation of the disciplinary process; and participation in labor related activities such as grievance and disciplinary hearings, arbitrations, and local labor/management discussions and negotiations.
• Establishes standards, program evaluation, performance management tools, quality improvement, and observation processes to assure regulatory compliance in all aspects of operations and clinical support.
• Provides 24/7 on call access for crisis and emergency management.

Benefits

• When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees