Director of Membership & Wellness

YMCA of Metropolitan Fort Worth • Fort Worth, TX

5d • $48,000 - $52,000

About The Position

The YMCA of Metropolitan Fort Worth impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Branch Executive Director, the Director of Membership and Wellness takes a leading role in sustaining a member-first culture through collaborative teamwork, relationship building with members and participants, and enhanced wellness experiences that meet the needs of the community. As a key influencer for positive and effective member service, they direct all membership activities for the branch including recruitment of new members, retention of existing members, and supervision of assigned staff to include part-time membership and welcome center team members. The Director of Membership and Wellness is also responsible for the strategic oversight of all wellness programming through coaching and developing the healthy living team, meeting strategic goals as they relate to wellness, and connecting member feedback and community needs to the decisions mad in the wellness department. This role begins at the front lines and extends far beyond them-maintaining consistent visibility in the facility, building relationships in the community, and ensuring the systems, staff and spaces that support excellent service are running with clarity, care and consistency. Our mission and core values are brought to life by our culture. It's who we are, who we aspire to be, and how we show up every day. We are cause-driven. We don't just show up-we show up with purpose. As a cause-driven leader you are expected to be: Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants. Nurturing - To care for, support, and help develop through encouragement. Hopeful - Take an optimistic or positive view of future outcomes. Determined - To devote full strength and concentrated attention to the cause. Genuine - To be honest and open in all relationships with others. We act with intentionality to connect people to our cause. Join us and help transform lives.

Requirements

• Bachelor's degree in human services, recreation, business or a related field, or equivalent, preferred.
• Five or more years of management experience, preferably in a YMCA or other nonprofit agency.
• Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, and program development.
• Prefer knowledge of, and previous experience with, diverse populations
• Ability to establish and maintain collaborations with community organizations.
• Supervisory experience in a member/customer service related role required
• Experience directing youth programming.
• Superior leadership and interpersonal skills and the ability to work well with staff and interact with membership.
• Must have flexibility in work schedule and expectations to work evenings and some weekends.
• Excellent organizational, member engagement, staff development, administrative and communication skills
• CPR and First Aid certifications may be required.
• Has solid working knowledge of Microsoft Word/Excel as well as good administrative skills.

Nice To Haves

• YMCA Team Leader or Multi-Team/Branch Leader certification preferred.

Responsibilities

• Champions the needs of members and community by sustaining a welcoming, inclusive, solutions-oriented environment across the welcome center and member-facing spaces.
• Implements membership strategies that support recruitment of new members and retentions of existing members through impactful tours, referrals, outreach, tabling events, and employer partnerships.
• Leads onboarding systems that include welcome calls, check-ins, orientation scheduling, and guided pathways into programs to strengthen early engagement and long-term retention.
• Maintains consistent, visible presence throughout the branch to support staff, connect with members, and create meaningful first impressions and ongoing relationships.
• Models relationship-building skills (including Listen First) in all interactions, foster a climate of innovation and resolves problems to ensure satisfaction through documentation, follow-up, and service recovery strategies.
• Tracks and analyzes membership and engagement data (joins, cancellations, tour conversions, referrals, retention touchpoints) to refine outreach and improve member experience outcomes.
• Provides strategic oversight for wellness programming including group exercise, personal training, small group coaching, wellness challenges, specialty events, and youth orientations to ensure high-quality, inclusive offerings.
• Maintains consistent schedules and refreshes program formats seasonally based on participation, trends, feedback, and community needs.
• Recruits, hires, trains, develops, schedules, and directs wellness and membership personnel and ensures high standards of professionalism, preparedness, and member connection.
• Creates wellness engagement initiatives that inspire participation, strengthen belonging, and invite new audiences into the Y through creative programming and incentives.
• Represents the YMCA's wellness mission at community events, school visits, partner meetings, and health fairs; builds relationships with local employers, schools, and health organizations to expand access and visibility.

Benefits

• The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.
• The yearly salary range for this position is $48,000 to $52,000 and will be commensurate with the selected candidate’s experience.
• The YMCA provides competitive health benefits, a well-rounded wellness program and 403b Retirement fund paid fully at 12% of total salary each year.
• In addition to medical, dental and vision coverage, plus life and long-term disability insurance, a work-life balance program includes up to 288 hours of vacation & personal time.
• Free and discounted programs for your family are included.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level