Director of Member Services

Broome County YMCA•Village of Johnson City, NY

1d•$46,000 - $50,000

About The Position

At the YMCA of Broome County, the Director of Member Services plays a vital role in fostering a welcoming, engaging, and supportive environment for our members. This leadership position offers an exciting opportunity to contribute to community well-being and growth while overseeing member engagement initiatives and ensuring exceptional service delivery.

Requirements

Proven experience in customer service, membership management, or a similar role within a community organization
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to handle multiple priorities and resolve conflicts effectively
Passion for community service and promoting healthy, active lifestyles

Responsibilities

Develop and implement strategies to enhance member satisfaction, retention, and engagement
Oversee daily operations of the member services department, including front desk, membership enrollment, and member relations
Lead, train, and supervise staff to ensure high-quality member interactions and service standards
Manage membership data, billing, and reporting to support operational efficiency
Address member concerns and resolve issues promptly and professionally
Collaborate with other departments to promote programs, events, and community outreach initiatives
Monitor best practices and emerging needs to continuously improve member services and experiences