Director of MATCH

HealthCare Access Maryland•Baltimore, MD

About The Position

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. healthcareaccessmaryland.org Job Summary: The Program Director serves as senior management for the MATCH program with specific focus on ensuring case management procedures meet the Baltimore City Department of Social Services (BCDSS) contract scope of work. In addition, the Program Director will ensure that best practices according to the American Academy of Pediatrics (AAP) and the Child Welfare League of America (CWLA) guide the process to ensure children's medical and behavioral health needs are met.

Requirements

Master’s degree in Nursing, Public Health, or Social Work or other graduate degree.
Five (5) years of related experience working in an appropriate field with at least two (2) years’ experience of overall responsibility for program direction, coordination, and implementation.
Years of experience may be substituted for education.

Nice To Haves

Possesses a thorough knowledge of child welfare systems and foster care.
Extensive knowledge of somatic and behavioral health needs of at-risk children/youth
Ability to maintain high standards with the work being performed and maintain awareness with trends and influences.
Ability to establish and implement goals and structures in support of the strategic mission.
Ability to exercise the initiative and resourcefulness necessary for prioritizing multiple and ongoing projects.
Skill in making effective and strategic, analytical, and timely decisions.
Ability to supervise and direct personnel toward meeting organization and program goals.
Skills in leadership, coaching, and teambuilding to strengthen and cultivate relationships.
Assumes personal responsibility for all outcomes; makes effective and timely decisions; and learns how to effectively use technology.
Skill in data management and analysis with an ability to solve problems and make sound judgments to improve the quality of services and processes.
Ability to effectively communicate both verbal and written thoughts, ideas, and facts with all audiences.
Writes and presents information concisely. Interprets and understands written information and possesses the ability to listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
Ability to work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others.

Responsibilities

Direct a case management staff of 60+ employees including Registered Nurses, Licensed Social Workers, Community Health Workers, and administrative personnel.
Lead and manage the implementation of evidence-based practices developed to address somatic and behavioral health needs of children/youth in foster care with Baltimore City Department of Social Services (BCDSS) to improve health outcomes
Create, review, and amend policies, procedures, and processes as needed in coordination with BCDSS leadership and HCAM leadership
Build and operationalize the program to advance the mission and vision of HCAM
Analyze and synthesize data to ensure the successful delivery of the program metrics to the funder.
Design strategic initiatives, implement program work plans and establish long term objectives to mitigate barriers to comprehensive health care and adversely affect the well-being of the children in foster care through BCDSS.
Develop and support strategic initiatives and community partnerships to remove actual and perceived barriers to health care access.
Examine and evaluate program effectiveness, and make changes as necessary in conjunction with Medicaid, HealthChoice, and Managed Care Organizations.
Provide financial oversight in conjunction with the Chief Finance Officer for the program’s contractual budget by analyzing and using cost benefit analysis for budgetary expenditures
Ensure that all expenditures are monitored, and reconciled; and program accounts are solvent
Create a cohesive work team that works collaboratively to achieve program goals through leadership and coaching
Oversee the recruitment, performance, and training of team members and continually review strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team
Maintain compliance with all HCAM and BCDSS policies and regulations
Function as the primary contact for the MATCH Medical Director and Behavioral Health Consultant for BCDSS.
In collaboration with the MATCH Medical Director, formulate and provide oversight for the Continuous Quality Assurance process for all aspects of the MATCH Program
Develop, manage, and support the program’s partnerships and relationships within and outside of the MATCH program; including, but not limited to HCAM, BCDSS, community partners and healthcare providers