Director of Market Access Community

SPHERIX GLOBAL INSIGHTS US INC•Exton, PA

35d

About The Position

The Director of Market Access Community is part of the product team and has end-to-end responsibility for the Spherix Market Access Community. This person will oversee all aspects of engagements with the market access community, including Key Opinion Leaders. Responsibilities include market access panel management, recruitment communications, and leading market access projects requiring data collection support. This role demands strong organizational and relationship-building skills to drive success in market research and strategic analytics.

Requirements

5+ years of experience working in research-related panel support.
3+ years of team management experience.
Bachelor’s degree required
Exposure to and proven capabilities in data analytics.
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Survey and panel management platform experience required
Market research or project management experience required

Nice To Haves

Master’s degree preferred.
Demonstrated professionalism in a customer facing role is preferred
You are a hardworking, self-starter that is comfortable working independently and without routine management supervision.
Ability to prioritize and delegate responsibilities as needed.
Commitment to always putting the customer first and develop innovative solutions for customers’ problems and concerns.
You enjoy making progress towards your goals and possess an instinctively entrepreneurial business acumen.
You embrace change and innovation.
You are deadline driven.
You value integrity.
Good communication skills and ability to work directly with senior leadership.
Outstanding attention to detail.
You seek a working environment populated by dynamic professionals with a team-oriented approach to building a best-in-class insights business.

Responsibilities

Define and execute the market access community strategy, including setting the strategic direction on how to best leverage the market access community and provide additional products, resources and services to the market access community.
Ensure quality proprietary data on a timely basis.
Positively impact P+L through cost processes and controls.
Manage team of Market Access Panel Associates and oversee Field Operations.
Manage market access community membership, including building and maintaining relationships with new and existing market access community members.
Coordinate recruitment efforts for new market access community members in existing and new indications or therapeutic areas.
Support internal teams to ensure timely and accurate execution of research projects.
Provide regular and accurate updates on status to ensure completion of surveys is on plan and time.
Manage external recruitment partner relationships to ensure research projects are completed on plan and on time.
Ensure the proper and timely processing of payment to research participants.
Inbound respondent phone and email inquiries and support, as well as any required follow-up.
Outbound telephone interview scheduling, follow-up, and survey execution.
Manage day-to-day activities required for managing market access community member information and data in market access community management platform.
Work closely with internal franchise leaders to identify KOL’s and support the franchise leaders in developing these relationships.
Monitor and track physician community member participation ratings to ensure the physician community is engaged and has a positive experience.
Coordinate with cross-functional teams to identify workflow challenges.
Actively track project performance from launch to close and provide reporting on final project costs and outcome statistics.
External vendor management (sending bid requests, reviewing quotes, etc.)